topic Re: Ordering SIM swap from BT to ee in EE app and website

Ordering SIM swap from BT to ee

Kevinwadey — Mon, 23 Dec 2024 15:40:13 GMT

When ordering in secure checkout at EE.co.uk,it says please correct errors below in red.but there is nothing highlighted.

Re: Ordering SIM swap from BT to ee

Alex_H — Mon, 23 Dec 2024 18:15:55 GMT

Hi @Kevinwadey,

Welcome to the EE Community

Does the error occur if you try checking out on another browser?

Alex

Re: Ordering SIM swap from BT to ee

Kevinwadey — Mon, 23 Dec 2024 18:30:01 GMT

Yes

Re: Ordering SIM swap from BT to ee

Kevinwadey — Mon, 23 Dec 2024 18:48:04 GMT

It shows this in red

Please enter a name between 2 and 14 characters, not including numbers or symbols. Please enter a name between 2 and 14 characters, not including numbers or symbols.

Re: Ordering SIM swap from BT to ee

Alex_H — Tue, 24 Dec 2024 14:22:31 GMT

@Kevinwadey With you mentioning moving from BT to EE is this a specific link/offer you are following to get to the EE Shop?

Alex

Re: Ordering SIM swap from BT to ee

Matt_124 — Tue, 24 Dec 2024 15:15:06 GMT

Hi @Kevinwadey,

It may be an issue with the way your BT personal details are set up if it is a personalised link that copies across all the details (as asked by @Alex_H)

On your bills do you notice if your full name is shown or would it be just your first initial?

Noticed a lot of older BT accounts have the personal details entered in various formats and causes issues when trying to link them or buy products. If this seems to be the issue, you could call BT from your landline on 150 or from a mobile on 0800 800 150 and see if they can fix the formatting of your name.

Re: Ordering SIM swap from BT to ee

Kevinwadey — Tue, 31 Dec 2024 08:50:22 GMT

No it's directly from the EE app.

Re: Ordering SIM swap from BT to ee

Peter_W — Tue, 31 Dec 2024 10:44:02 GMT

Good morning @Kevinwadey, which plan is it you're looking to go for here, and have you tried this through the browser version rather than the app?
Peter