topic Does anyone else find that they can't manage their bills on the App or website in EE app and website

Does anyone else find that they can't manage their bills on the App or website

bobj619 — Tue, 31 Dec 2024 08:46:52 GMT

I've been with EE for some time now but I cannot find my bills on the App or Website. I have contacted EE on a number of occasions but with no joy. An agent suggested I get paper statements but I found I was paying more for them.

Anyone else have the same issue?

Re: Does anyone else find that they can't manage their bills on the App or website

Chris_B — Tue, 31 Dec 2024 10:26:05 GMT

@bobj619 open the EE app and under home scroll down to

to see previous bills click manage then click billing then click see your plan and devices, then click see see details. Then at the top you’ll see

click the down facing arrow and you get

Re: Does anyone else find that they can't manage their bills on the App or website

mkcomputing — Tue, 31 Dec 2024 14:40:47 GMT

@bobj619 wrote:
Anyone else have the same issue?

There's usually at least one report like that every day.

Re: Does anyone else find that they can't manage their bills on the App or website

cliveag1 — Thu, 12 Feb 2026 12:09:27 GMT

I was finding it impossible to view my bills online. EE offered me paper billing. They did not say that I would be charged bt I am being.

Re: Does anyone else find that they can't manage their bills on the App or website

Chris_B — Thu, 12 Feb 2026 13:17:13 GMT

@cliveag1 that’s because to have itemised billing ( ie paper billing) there is a charge, and that’s what you got.