topic Re: Cannot access my online account or Phone app in EE app and website

Cannot access my online account or Phone app

Mark-S-H — Mon, 30 Dec 2024 09:16:28 GMT

Hi. I have been trying to reset my password to login to my phone account for weeks now.

When i go through to forgotten password procedure, I am getting the verification code to my email address but when I enter it i keep getting a message saying ee cant find an account with those details, which is strange as I get the verification code.

I need to be able to access my account.

How can I get my account reset or can I delete my online account and set up a new one from scratch.

Re: Cannot access my online account or Phone app

Mark-S-H — Mon, 30 Dec 2024 09:27:50 GMT

Additional - I get payment receipts to the same email address when I pay by phone so the account does exist

Re: Cannot access my online account or Phone app

Michael_D — Mon, 30 Dec 2024 11:36:36 GMT

Hi @Mark-S-H

Welcome to the community.

I know how important it is to be able to manage your account online.

The best thing I can suggest would be to speak to our tech guides, who can have a look at the account and help to get access working as it should be for you.

Michael