https://community.ee.co.uk/t5/EE-app-and-website/Account-issue/m-p/1489462#M60627 <P>Called to change from pay as you go to a pay month deal but now was advised it was complete but now the app and website say my account has been cancelled? Anyone had any experience of this. Is this just a timing thing?&nbsp;</P> Fri, 27 Dec 2024 21:23:01 GMT Paulroache 2024-12-27T21:23:01Z https://community.ee.co.uk/t5/EE-app-and-website/Account-issue/m-p/1489462#M60627 <P>Called to change from pay as you go to a pay month deal but now was advised it was complete but now the app and website say my account has been cancelled? Anyone had any experience of this. Is this just a timing thing?&nbsp;</P> Fri, 27 Dec 2024 21:23:01 GMT https://community.ee.co.uk/t5/EE-app-and-website/Account-issue/m-p/1489462#M60627 Paulroache 2024-12-27T21:23:01Z https://community.ee.co.uk/t5/EE-app-and-website/Account-issue/m-p/1489471#M60628 <P>You need to call CS to delete your old PAYG MyEE a/c &amp; then you can set up your new contract MyEE a/c afresh, using the same mobile no. &amp; email addy if desired. You can't mix them under MyEE.</P> Fri, 27 Dec 2024 21:55:48 GMT https://community.ee.co.uk/t5/EE-app-and-website/Account-issue/m-p/1489471#M60628 XRaySpeX 2024-12-27T21:55:48Z