topic Re: Two Factor Authentication Not Possible in EE app and website

Two Factor Authentication Not Possible

Erskine — Thu, 14 Nov 2024 19:39:04 GMT

Each time I log into my account I am threatened that I have only a few logins left before I MUST enable 2-factor authentication.

I do not use or have a mobile phone. I cannot, therefore, use this and it is another frustration of EE's service that had I known about it, I would never have stayed with BT who have sold us down the river with this EE merge.

Can anyone suggest to me how I can prevent access to my account from being withdrawn from me?

Re: Two Factor Authentication Not Possible

XRaySpeX — Thu, 14 Nov 2024 19:49:49 GMT

You can't while EE goes ahead of this mad scheme of 3 2FA-free logins before you must register a mobile no. to receive the 2FA from then on in.

Re: Two Factor Authentication Not Possible

Erskine — Thu, 14 Nov 2024 22:14:55 GMT

Any idea what I then do without access to my account?

Re: Two Factor Authentication Not Possible

Christopher_G — Fri, 15 Nov 2024 09:40:58 GMT

Hi @Erskine

Welcome to the community.

You need a mobile phone to receive the verification text messages on. It doesn't have to be an EE one, it just needs to have signal to receive the messages.

Chris

Re: Two Factor Authentication Not Possible

Ss73up — Fri, 27 Dec 2024 11:33:02 GMT

you dont understand the problem. if there is no mobile phone signal, you cannot get access. broadband is a service to a property, by definition. that property does not have a mobile phone. 2FA by mobile phone is fine for a mobile phone, but if there is not a method via the broadband signal, then you have isolated a lot more people. Individuals need to be able to turn off 2FA, o have an alternative method. which is not cellular, and not copper landline (which is being switched off anyway).

it also doesn't help if the phone is stolen or lost, and you need to register a new phone.