topic Re: Not a Valid Email Address in EE app and website

Not a Valid Email Address

DeltaD2 — Fri, 15 Nov 2024 02:08:59 GMT

Hi,
I joined EE broadband last month, because the whole package was what I wanted for the family.

Setting up my account, ordering the broadband, getting it operational on the right day… all good 👍

Then I apply for EE ONE iPhone Works Package, and I get the message “Not a Valid Email Address!”. The thing is:

1/. There’s no where on the order page (I’ve tried desktop & mobile), that asks for my email address to be entered, probably because I’m already signed in!

2/. If I press the button “Message Us”, every single time over the last week, I have been met with “Messaging hasn’t loaded. Retry Messaging”… which I do, until eventually I just crawl under my desk, curl into a ball and hummmm…

’Just give them a quick call’, I hear your brain shout… except I can’t. I have PTSD from the forces, and I can’t speak on the phone. RelayUK, is quite difficult too.

Given that almost every company has online chat, text, and/or email, I didn’t think EE Help would be more of a challenge to contact, than a submarine in Putin’s bath!

I ‘thought’ the problem may have been that years ago, I was an EE customer with the same number, but a different email address. I logged into the old account, and linked it to the current operating account, but I still have the same problem.

Id like to get all the family onto EE SIM’s, but I’m loosing the will not to just press random buttons on the keyboard now.

Anyc advrce wuld b appreciatdedcv

Many Thanks

Re: Not a Valid Email Address

Christopher_G — Fri, 15 Nov 2024 08:10:52 GMT

Hi @DeltaD2

Welcome to the community.
What kind of device are you using when you're trying to do this? Are you able to try our desktop site on a couple of different devices or browsers, just to see if the same thing happens?

Chris

Re: Not a Valid Email Address

DeltaD2 — Sat, 14 Dec 2024 01:29:12 GMT

Hi Christopher,

Thank you for your patience due to illness.

I have tried ordering on iPhone 16 Pro (iOS 18.2 Beta), iPad Pro (iOS 18.2 Beta), and MacBook Pro 2022.

I always have the same problem, though the desktop has more information.

Re: Not a Valid Email Address

Christopher_G — Sat, 14 Dec 2024 08:14:44 GMT

Hi @DeltaD2

I'm sorry to hear that you've been ill. I hope you're feeling better.

Have you tried again to contact us through chat? Are you able to get to your nearest EE Store?

Chris

Re: Not a Valid Email Address

DeltaD2 — Fri, 27 Dec 2024 03:11:12 GMT

Hi Chris,

Yeah, I still can’t get on chat, but I will head to my nearest store. Unfortunately, I need a ferry, and a day out for that, but it’s Christmas, so we will make the best of it.

Thanks for trying.