topic Re: App and website not working in EE app and website

App and website not working

Lauratilly29 — Tue, 17 Dec 2024 20:18:15 GMT

I was due a phone upgrade last month, I’ve tried several times to do this online unsuccessfully. The app logs me in but then when I select upgrade options it tells me it cannot log me in even though it is logged in as I can access everything else. This now means I will have to take a visit to the EE store and I am considering leaving EE for the inconvenience. From reading posts online it seems this is a regular occurrence and has been happening to people for a while. How can such a big company not fix an issue like this. The app and website are so slow too it’s ridiculous.

Re: App and website not working

Chris_S — Wed, 18 Dec 2024 09:31:50 GMT

Hi @Lauratilly29 I'm sorry to hear that you're having issues when you're trying to view your upgrade options online, It sounds like it's very frustrating for you.

Do you get any error messages or error codes when you to to access the upgrades page?

Chris S

Re: App and website not working

Amylou902 — Tue, 24 Dec 2024 22:49:02 GMT

I am also having issues and have been for weeks now cannot log in to the app or the website?!!!!

Re: App and website not working

Chris_S — Wed, 25 Dec 2024 11:43:23 GMT

Hiya @Amylou902 Could you tell me more about what happens when you try to log in please?

Chris S

Re: App and website not working

Amylou902 — Wed, 25 Dec 2024 12:43:17 GMT

It just says there is an error. I’ve tried deleting and re installing the app, clearing cache etc still not working. Very annoying!

Re: App and website not working

Peter_W — Wed, 25 Dec 2024 15:34:23 GMT

Thanks for explaining that @Amylou902.

Have you had a chance to try the browser version of your account to see if this gives you the same, or similar, error messages?

If you continue to struggle, please reach out to our technical team, and we can take a closer look into the issues you've been facing here.

Peter

Re: App and website not working

Amylou902 — Wed, 25 Dec 2024 15:50:20 GMT

Yes I have tried that and doesn’t work also. Gives the same message.

Re: App and website not working

Peter_W — Wed, 25 Dec 2024 15:58:15 GMT

Thanks for giving that a check @Amylou902.

If you give our team a shout on any of the numbers listed on the page I linked above, we'll be able to get this all double checked.

Peter