topic Re: Why can I never view my existing mobile phone plan or my bills on the ee website in EE app and website

Why can I never view my existing mobile phone plan or my bills on the ee website

daveyounger85 — Wed, 25 Dec 2024 04:49:56 GMT

I've been with ee mobile for years. I can log in to my account, but I can't see my plan or my bill, even though it says my device is registered with my account. Every time I want to pay a bill I have to ring up as the website won't let me pay online. I want to check my phone plan as my contract is ending and I want to know my options. I used to be able to do this on the website or the app but this no longer works. All the website seems to let you do is upgrade or buy new products. Very inconvenient.

Re: Why can I never view my existing mobile phone plan or my bills on the ee website

Northerner — Wed, 25 Dec 2024 05:48:59 GMT

Hi @daveyounger85

Look under the manage section of the website

The same area on the app.

Thanks

Re: Why can I never view my existing mobile phone plan or my bills on the ee website

daveyounger85 — Fri, 27 Dec 2024 10:39:28 GMT

I've done this. It doesn't work. It always says there's an error with the website.

Re: Why can I never view my existing mobile phone plan or my bills on the ee website

Linzi_H — Fri, 27 Dec 2024 14:06:35 GMT

Hi @daveyounger85

Welcome to the community!

If you can't see any details for your bills, you may actually be set up as a user rather than the main account holder.

If you give our team a call directly, they'll be able to double check, and also help make any changes needed.

Linzi