topic Re: Unable to see my Mobile bill on my E E account in EE app and website

Unable to see my Mobile bill on my E E account

Annie133 — Mon, 09 Sep 2024 13:22:07 GMT

I have moved over from B T to E E but I cannot see our mobile bill on the app or if i login, I have spend hours on the phone trying to sort this out, got charged for a paper bill one month that did not arrive

All i want is to check my bill usage data why cant E E add it to my broadband account

Iv just tried to add device on the computer login comes up with a different account number from y broadband account

it can not be that hard can it ???

Any help please

Re: Unable to see my Mobile bill on my E E account

Christopher_G — Mon, 09 Sep 2024 17:23:23 GMT

Hi @Annie133

Welcome to the community.

What was the last update you had from our customer care team?

Chris

Re: Unable to see my Mobile bill on my E E account

Annie133 — Mon, 16 Sep 2024 14:59:20 GMT

Nothing , got charged for a paper bill that’s not arrived ! Not what I wanted , don’t understand why I can’t see what I’m paying for ? Iv phoned so many times , apart from that I was very happy with EE but

Re: Unable to see my Mobile bill on my E E account

Ali_A — Mon, 16 Sep 2024 18:04:20 GMT

@Annie133

Do you have the EE app installed to your phone?

Your EE Mobile account number will be different from the EE Broadband account number.

Ali

Re: Unable to see my Mobile bill on my E E account

Annie133 — Tue, 24 Sep 2024 18:20:16 GMT

I have the same problem , no one at E E will give me an answer ?
it says iv linked but just can’t see my mobile bill each month you are charging nd more money , have no idea why ?

Re: Unable to see my Mobile bill on my E E account

Annie133 — Tue, 24 Sep 2024 18:26:54 GMT

Why is it so hard to see my mobile phone bill on my account ? Now E E are charging more each month , Iv spend hours on the phone , tried to use link on app but still nothing ? HELP !

Re: Unable to see my Mobile bill on my E E account

Chris_S — Wed, 25 Sep 2024 08:51:16 GMT

Hi @Annie133 Thanks for getting in touch with us here at the community.

I can imagine it's frustrating when you need to view your EE bill, we have a dedicated web page which explains how to view your bill via your My EE account, just click this link here: View EE bill

Chris S

Re: Unable to see my Mobile bill on my E E account

sofarso — Wed, 16 Oct 2024 20:17:33 GMT

I have had this problem too, for probably over a year. I've never been able to see a single bill for my EE mobile (moved over from BT when they stopped).

Chris, I am afraid your link will be no help. The issue is with EE's systems and not linking old BT accounts, or something like that.

I can go through all the registration process but when trying to link my phone, I get this error:

"Let’s try that again
We couldn’t find any products using the mobile number: 07985 XXX XXX"

I am definitely on EE but you can't find my number, presumably because of a failure to move data over from BT systems. This should have been sorted out months and months ago. I've been into an EE store, they couldn't help. I've tried multiple online chat sessions, they couldn't help but all seemed aware of there being an issue.

Re: Unable to see my Mobile bill on my E E account

Linzi_H — Thu, 17 Oct 2024 11:13:34 GMT

Hi @sofarso

Welcome to the community.

I'm sorry this has been ongoing for this length of time, and I know how eager you'll be to get this sorted.

The best way to reach out to us about this is to call our team directly.

From there, the team will assess what's happening with your online account. If they are unable to fix this on the call, they will escalate it further for a resolution.

I hope this helps.

Linzi

Re: Unable to see my Mobile bill on my E E account

JasonWest1993 — Sun, 22 Dec 2024 16:37:30 GMT

I did this, business team no help whatsoever, I was told that this is an issue with systems company wide. I asked for compensation and was told no. I have never been able to view my bills etc online and make adjustments or check useage etc. Absolutely appalling service from EE with no resolution in sight

Re: Unable to see my Mobile bill on my E E account

Katie_B — Mon, 23 Dec 2024 08:35:50 GMT

Hi @JasonWest1993.

I am sorry to hear you have not been able to find a resolution with our customer care team.

For ways to Make a Complaint please visit our Help Page, you can also request a call back from a member of the team.

Katie

Re: Unable to see my Mobile bill on my E E account

UserError — Mon, 16 Jun 2025 08:55:18 GMT

What utter nonsense.. I am two YEARS further down the road and the billing information is still available. EE help says contact this group, this link or call this number.. it matters not!! EE have no intention of fixing this because then you would be able to see on your bill where they have overcharged you in the last month. I am slowly taking this through a legal process with Ombudsman and Lawyers.. watch this space EE.. if you are listening.. and .. if you even care!