topic Re: Live chat not working in EE app and website

Live chat not working

Vic48 — Wed, 18 Dec 2024 15:13:06 GMT

That chat on the app not working keeps loading

Peter_W — Wed, 18 Dec 2024 17:15:34 GMT

Good afternoon @Vic48, welcome back to the Community 😊

If you haven't already, can you please check to make sure your app and phone software are both fully up to date?

If these are all good, is it mobile data or WiFi that you're trying to connect via?

Peter

Vic48 — Sun, 22 Dec 2024 08:11:00 GMT

WIFI

Christopher_G — Sun, 22 Dec 2024 10:44:06 GMT

Could you try it over mobile data please, @Vic48

Could you explain a bit more about what happens when you try to use it?

Chris

Vic48 — Sun, 22 Dec 2024 20:53:37 GMT

Sent from Outlook for iOS<>