topic Re: Cant access 150, or live chat app in EE app and website

Cant access 150, or live chat app

callmeffs — Thu, 19 Dec 2024 15:22:33 GMT

I have a problem.

EE has suspended my service. I am abroad. I now cannot call 150 or the mobile number provided by EE. The app live chat is not working. I have messaged EE via FB, Insta and Twitter with no reply, just the generic ' you can call on 150 or the uk number etc.

How can I contact EE directly having tried all advertised methods?

Re: Cant access 150, or live chat app

callmeffs — Thu, 19 Dec 2024 15:23:26 GMT

I am having the same issue. My app is up to date and wifi works.

Re: Cant access 150, or live chat app

callmeffs — Thu, 19 Dec 2024 15:24:16 GMT

https://community.ee.co.uk/t5/EE-app-and-website/Cant-access-150-or-live-chat-app/m-p/1487204#M60514

Re: Cant access 150, or live chat app

Christopher_G — Thu, 19 Dec 2024 15:43:54 GMT

Hi @callmeffs

Welcome to the community.

This is something you need to speak with our Mobile Care team about. If you're able to use another phone, or a VoIP service (such as Skype), I recommend calling the international number on our contact us page.

Chris

Re: Cant access 150, or live chat app

Peter_W — Thu, 19 Dec 2024 17:25:39 GMT

Hey there @callmeffs, have you tried this over mobile data instead?

What exactly is happening when you try to connect via chat too?

Peter

Re: Cant access 150, or live chat app

Vic48 — Sat, 21 Dec 2024 20:53:52 GMT

Hi it just keeps loading

Sent from Outlook for iOS<>

Re: Cant access 150, or live chat app

Katie_B — Sun, 22 Dec 2024 08:04:49 GMT

Hi @Vic48,

Are you abroad at the moment?

Speak soon,

Katie

Re: Cant access 150, or live chat app

Vic48 — Sun, 22 Dec 2024 08:08:52 GMT

No

Sent from Outlook for iOS<>

Re: Cant access 150, or live chat app

Katie_B — Sun, 22 Dec 2024 08:12:40 GMT

If Live Chat is not currently available I'd recommend getting in touch by calling 150 @Vic48.

Our customer care team will be happy to help.

Katie