topic Re: Live Chat & 150 not working in EE app and website

Live Chat & 150 not working

lizwells — Thu, 19 Dec 2024 15:38:06 GMT

Is nobody working at EE today?

I can't get through to EE on 150 - the call cuts off every time after telling me it's at least a 20 minute wait. And nobody's on the live chat either - I've been waiting over an hour. I get a message saying wait times are longer than usual, but an hour is just ridiculous.

It wouldn't be so bad if their business website was any use, but you literally can't do anything on it. All I want to do is add roaming to my boss' mobile.

Re: Live Chat & 150 not working

lizwells — Thu, 19 Dec 2024 16:42:59 GMT

And the contact number I was given on Twitter tried to transfer me to the customer service team but guess what. I GOT CUT OFF AGAIN. And I'm still on the live chat......

Honestly, the past two days service has been diabolical.

Re: Live Chat & 150 not working

Peter_W — Thu, 19 Dec 2024 18:32:22 GMT

Hi @lizwells, welcome to the EE Community.

I'm sorry to hear that you've been having so much trouble getting through today; it's a busy time of year but I'm confident if you give us another try tomorrow you'll be able to get this sorted.

150 is always the main option from an EE account, but so you can be absolutely sure you can find all the contact details you need for our business team here:

Peter

Re: Live Chat & 150 not working

Darius1212 — Sat, 21 Dec 2024 15:32:16 GMT

I tried calling and after one hour i gave up after which i went on the app to send a message. This was hours ago and still no answer

Re: Live Chat & 150 not working

Darius1212 — Sat, 21 Dec 2024 15:44:38 GMT

Sadly EE changed for the worse. i'm trying to get in touch for few days now and it is impossible to get through unless you have hours to spare. Chat messages do not answer at all. It use to be so easy couple of years ago to speak to someone but now you might as well forget it. i wanted to upgrade my contract but now i will rethink as paying nearly £200 monthly i expect better service

Re: Live Chat & 150 not working

Darius1212 — Sat, 21 Dec 2024 15:46:27 GMT

I think i will get my phone outright from Apple and just keep my current contract until it expires. Such a missed business opportunity from EE side. i'm sure they are loosing thousands of customers because of this.

Re: Live Chat & 150 not working

Christopher_G — Sun, 22 Dec 2024 08:13:31 GMT

Hi @Darius1212

I'm sorry to hear that you've had some problems getting through. Have you tried upgrading online?

Chris

Re: Live Chat & 150 not working

Darius1212 — Mon, 23 Dec 2024 12:03:53 GMT

After many attempts i managed to get hold of someone through app messages on my phone. All sorted now but it was stressful to say the least. All the best all and have a good holiday and New Year.

Re: Live Chat & 150 not working

Darius1212 — Mon, 23 Dec 2024 12:05:38 GMT

Hi Chris,

Yes i have but got stack on the 20% perk discount which was not working for some reason. After many attempts i have managed to get hold of someone through chat on the app and it was all sorted as they did it for me. Thanks

Re: Live Chat & 150 not working

Peter_W — Mon, 23 Dec 2024 13:08:45 GMT

Thanks for the update @Darius1212, I'm really glad to hear that you managed to get in touch with our team to get this sorted out.

I'll be sure to let @Christopher_G know when he's next working too 😊

I hope you have a great Christmas,

Peter

Re: Live Chat & 150 not working

Mgould — Fri, 03 Jan 2025 20:02:38 GMT

I am having the same issue. For the past 2 days I've had no response from live chat. No answer on 150.

The service is appalling.

Re: Live Chat & 150 not working

Mgould — Fri, 03 Jan 2025 20:05:07 GMT

Re: Live Chat & 150 not working

Mgould — Fri, 03 Jan 2025 20:05:39 GMT

Re: Live Chat & 150 not working

Mgould — Fri, 03 Jan 2025 20:06:07 GMT

Re: Live Chat & 150 not working

Katie_B — Sat, 04 Jan 2025 07:55:38 GMT

Hello @Mgould.

I am sorry that you have not yet been able to connect with our Live Chat team.

When you call 150 what option are you selecting first?

Speak soon,

Katie