Unable to see Broadband order on my account

TheEngo — Fri, 20 Dec 2024 12:19:09 GMT

Hi there,

I've placed an order for Broadband about a week ago however I haven't received any confirmation email suggesting an order has been placed and I can't see it when logged in either.

On some pages I see the message "Your account's cancelled". I used to have a personal EE contract which I've since switched over to EE business, I wonder if as a result of this switch it has left my personal account in a bit of a funny state as I seem to get random errors and redirects, in some cases it even crashes the browser.

Online agents were unable to help and suggested to call, giving this a go before I do so. Thanks.

Re: Unable to see Broadband order on my account

Northerner — Fri, 20 Dec 2024 12:21:52 GMT

Hi @TheEngo

There is no account access on these forums. You'll need to speak to EE CS on 150 about account specific issues.

Thanks

topic Unable to see Broadband order on my account in EE app and website

Unable to see Broadband order on my account

Re: Unable to see Broadband order on my account