topic I can no longer contact the agency on chat in EE app and website

I can no longer contact the agency on chat

Costelferaru — Mon, 16 Dec 2024 21:05:59 GMT

good evening, I want to ask if anyone knows why I can no longer contact the EE team on chat????

Northerner — Mon, 16 Dec 2024 21:12:48 GMT

Are you on EE PAYG or pay monthly contract.

Are you in the UK.

Thanks

Costelferaru — Mon, 16 Dec 2024 21:22:22 GMT

yes i pay monthly contact and i'm in uk

Costelferaru — Mon, 16 Dec 2024 21:33:08 GMT

yes i pay monthly contact and i'm in uk

Michael_D — Tue, 17 Dec 2024 09:25:03 GMT

If you have a pay monthly account, you can reach our chat team in the EE app.

You just need to select Help then Message Us to reach the team.

What was it you were looking for help with? We can see if we can help here.

Michael

Costelferaru — Tue, 17 Dec 2024 12:31:52 GMT

I want to talk to an agent to postpone a payment.

Leanne_T — Tue, 17 Dec 2024 15:55:28 GMT

Thanks for coming back to us.

If you would like to discuss the payments, please call us on 150 and the team will be happy to help 🙂

Thanks 🙂

Leanne.