topic Re: HELP option on the app in EE app and website

HELP option on the app

Hannah961 — Sun, 15 Dec 2024 15:23:06 GMT

Anyone else having trouble loading the help option on the app?

I want to message with a guide not on the telephone and I can’t find another way to do this.

Northerner — Sun, 15 Dec 2024 16:58:54 GMT

No issues here. What guide are you looking for.

Thanks

Hannah961 — Sun, 15 Dec 2024 17:03:03 GMT

Hi,

Need to speak to someone about billing etc. Unable to make a payment right now.

When I need issues resolving before I use the message us in the app but my help section won’t load to do so.

Northerner — Sun, 15 Dec 2024 17:07:14 GMT

For that issue you'll need to speak to EE CS on 150 ASAP.

Thanks