https://community.ee.co.uk/t5/EE-app-and-website/Lost-account/m-p/1485113#M60402 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3399423">@Paul330</a>&nbsp;, I would suggest ringing customer service, they will be able to update your email address unless you can do it yourself in your account.</P> Fri, 13 Dec 2024 19:04:38 GMT Schockwave 2024-12-13T19:04:38Z https://community.ee.co.uk/t5/EE-app-and-website/Lost-account/m-p/1485104#M60398 <P>Hello everyone, I have a problem because I lost access to my email account and unfortunately I can't recover it because it was hacked and I also can't log in to my ee account to top up the number through two-step verification. Does this mean that I have to buy a new card and register it again with a new email?</P> Fri, 13 Dec 2024 18:34:54 GMT https://community.ee.co.uk/t5/EE-app-and-website/Lost-account/m-p/1485104#M60398 Paul330 2024-12-13T18:34:54Z https://community.ee.co.uk/t5/EE-app-and-website/Lost-account/m-p/1485113#M60402 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3399423">@Paul330</a>&nbsp;, I would suggest ringing customer service, they will be able to update your email address unless you can do it yourself in your account.</P> Fri, 13 Dec 2024 19:04:38 GMT https://community.ee.co.uk/t5/EE-app-and-website/Lost-account/m-p/1485113#M60402 Schockwave 2024-12-13T19:04:38Z