topic Re: Why can’t access my account in EE app and website

Why can’t access my account

Mustafa72 — Sun, 27 Oct 2024 22:43:45 GMT

Why can’t access my account

Re: Why can’t access my account

Alex_H — Mon, 28 Oct 2024 11:43:29 GMT

Hi @Mustafa72,

Welcome to the EE Community

Is this your online EE account you are having an issue accessing? What is happening when you try to access it?

Alex

Re: Why can’t access my account

Bruno5858 — Thu, 12 Dec 2024 19:11:56 GMT

Hi,

I finding it difficult to get into my account to view my bills however when i get to the point to get me payments i get a message telling me that something gone wrong?

Re: Why can’t access my account

Linzi_H — Fri, 13 Dec 2024 08:42:04 GMT

Hi @Bruno5858

Welcome to the community.

Are you seeing the same error through the EE app and your main online account?

Can you see any information in the billing section at all? Does the error only show when you try to make a payment or look at your payments?

Linzi

Re: Why can’t access my account

Bruno5858 — Fri, 13 Dec 2024 09:23:07 GMT

Linzi

accessing my account is through my laptop i attach 2 photographs to indicate the issues.
Gerard

B.E.M.BSc(Hons), PGDip SP, RTPI, MIPI

********@yahoo.co.uk

[Mod edit: removed personal details]

Re: Why can’t access my account

Linzi_H — Fri, 13 Dec 2024 09:24:31 GMT

Thanks for letting me know you're using your main online account @Bruno5858

Please don't share any personal details in public view; I'm afraid no images have come through either.

Can you explain in more detail what's happening exactly? Is it trying to view bills, or making payments where the error shows?

Linzi

Re: Why can’t access my account

Bruno5858 — Fri, 13 Dec 2024 09:31:37 GMT

I will try again to attach imageries relating to the issues in not getting into my account.

Thanks Gerard

Sent from Outlook for Android<>

Re: Why can’t access my account

Linzi_H — Fri, 13 Dec 2024 10:47:07 GMT

No images have arrived still @Bruno5858

It might be best if you call us so we can discuss the issue you're having in closer detail.

Linzi