topic Shockingly POOR POOR Customer service in EE app and website

Shockingly POOR POOR Customer service

NJE22 — Wed, 11 Dec 2024 20:46:24 GMT

For the past 4 weeks 9 (I kid you not) I have been trying to get through to EE with a query. I can NEVER get through. With all the wait time added on hold, it must be over 4 hours in total. I've literally just given up now. This is disgustingly awful service. I have been without a SIM card for over a month now, and I just want to cancel my phones now. The service was never like this, and it has not improved over the past couple of years.I would not recommend EE to anyone now. This country is literally going to the dogs in regards to the level of dire customer service from these big corporate companies.

Re: Shockingly POOR POOR Customer service

Northerner — Wed, 11 Dec 2024 21:56:30 GMT

Hi @NJE22

If you don't have a SIM card what number are you using to call EE.

Thanks

Re: Shockingly POOR POOR Customer service

bristolian — Wed, 11 Dec 2024 22:46:42 GMT

You've not explained the reasons for needing a replacement SIM, but you can source one from any EE retail store with photographic-ID, if you're having problems with a delivery.

Re: Shockingly POOR POOR Customer service

Nesiata — Wed, 11 Dec 2024 23:32:06 GMT

I absolutely agree with you ! recently happened similar to me!!!

Re: Shockingly POOR POOR Customer service

Cmcdonald17 — Mon, 27 Oct 2025 10:41:10 GMT

Almost a year later !

The customer service is much worse . I wasted my life spending hours with them on the phone. Needless to say , I have cancelled all contracts any further engagements with them.