topic Re: My iPhone ee app says I have 17GB left of 60GB 🤔 in EE app and website

My iPhone ee app says I have 17GB left of 60GB 🤔

Profile closed — Wed, 11 Dec 2024 17:18:46 GMT

I have a 20GB a month account but app suddenly says I have 60GB is this an error because it says I have 17.1 GB left of 60GB surely thats wrong it should be 20GB 🤷🏼‍♂️ any ideas anyone 🤔.

Re: My iPhone ee app says I have 17GB left of 60GB 🤔

Chris_B — Wed, 11 Dec 2024 17:24:57 GMT

@Profile closed Text BALANCE to 150. What does it report back ? Also text AL to 150 and what does that report back ?

Re: My iPhone ee app says I have 17GB left of 60GB 🤔

Profile closed — Wed, 11 Dec 2024 17:34:26 GMT

Thankfully it says 17.1 gb of 20GB looks like my apps wrong thankfully 👍🏻.

Thanks

Re: My iPhone ee app says I have 17GB left of 60GB 🤔

XRaySpeX — Wed, 11 Dec 2024 19:20:48 GMT

Is it on contract or PAYG?

Re: My iPhone ee app says I have 17GB left of 60GB 🤔

Profile closed — Wed, 11 Dec 2024 19:28:05 GMT

Contract £9.70 a month for 20GB I think its the app that’s messed up, I texted balance to 150 and it was correct on there.

Re: My iPhone ee app says I have 17GB left of 60GB 🤔

Michael_D — Thu, 12 Dec 2024 08:58:12 GMT

Hi @Profile closed

If you login through the website, does it show the 60GB allowance or the 20GB?

Michael

Re: My iPhone ee app says I have 17GB left of 60GB 🤔

Profile closed — Thu, 12 Dec 2024 09:14:17 GMT

Just checked now it says 60GB I have never asked for it to be 60GB which is confusing do you think I should phone the call center ? My next month bill is still £9.70 the same price.

Re: My iPhone ee app says I have 17GB left of 60GB 🤔

Michael_D — Thu, 12 Dec 2024 09:18:35 GMT

If the price is still showing the same, I wouldn't worry about it @Profile closed.

If you are getting more data than expected, we'll leave it like that. I'd only be concerned if you were getting less than agreed or the price was higher.

Michael