topic Unable to link my sim and mobile in the ee app in EE app and website

Unable to link my sim and mobile in the ee app

Maninani01 — Thu, 12 Dec 2024 01:47:45 GMT

Unable to link my ee sim and mobile to the existing ee broadband account

Says it is already linked to the other online account spoked to 2 customer service people said it is a technical issue will be resolved in a week

Now its more than a week but still the problem isn't resolved

Re: Unable to link my sim and mobile in the ee app

Christopher_G — Thu, 12 Dec 2024 10:37:35 GMT

Hi @Maninani01

Welcome to the community.

You have done the right thing in contacting our customer service team. If they're not able to fix it on the call, they send the details to an offline team who can check everything and get them linked fully.

Hopefully it's sorted soon for you.

Chris

Re: Unable to link my sim and mobile in the ee app

David5455 — Mon, 03 Feb 2025 17:25:22 GMT

I have exactly the same problem.

Re: Unable to link my sim and mobile in the ee app

Michael_D — Tue, 04 Feb 2025 08:27:39 GMT

Hi @David5455

Welcome to the community.

If you aren't able to link the account after trying different browsers and the EE app, I'd recommend speaking to our tech guides.

They will be able to access your account and look to get it linked for you. If they aren't able to, they can send the details to our back office team for them to resolve.

Michael