topic Re: Download my invoice in EE app and website

Download my invoice

Richardwsmalley — Tue, 10 Dec 2024 11:08:39 GMT

I can not download my invoices on the EE website, for the last two months

Has anyone else had this issue

Re: Download my invoice

Peter_W — Tue, 10 Dec 2024 14:34:16 GMT

Good afternoon @Richardwsmalley, welcome to the EE Community 😊

Could you please let us know a bit more about what's happening when you go to download your invoices?

Are you able to login successfully and see the general bill breakdown?

Peter

Re: Download my invoice

Richardwsmalley — Tue, 10 Dec 2024 17:05:24 GMT

Hi
I log in fine, click on view my invoice and nothing loads
Regards
Richard
Sent from my iPhone

Re: Download my invoice

Peter_W — Tue, 10 Dec 2024 17:17:58 GMT

Thanks @Richardwsmalley , are you finding this is the same with both the app and the browser version of your account?

If you haven't already, I'd recommend clearing the cache and cookies for your usual browser, or giving a different one a try too.

Peter

Re: Download my invoice

mkcomputing — Tue, 10 Dec 2024 17:22:07 GMT

A lot of people have hit this brick wall. Neither the website nor the app can get them through to their bills.

It is as if there is a disconnect between their account and the EE system. In my case the only way to recover access was to invoke someone on high who managed to reconnect things. I had to supply them with various details.

The details they asked for were

Mobile Number:
Error Seen:
Account number if available:
EE ID E-mail address:

It may have been coincidental, but things started working again a few days after I gave them those details in a private message.

This was a couple of months ago, after being locked out for some weeks.

It seems that this problem persists. (Check the steady flow of similar messages.) I would have thought that by now someone at EE would have got beyond the "tell us more" stage.

Re: Download my invoice

Richardwsmalley — Tue, 10 Dec 2024 17:36:24 GMT

Done all that thanks
Sent from my iPhone

Re: Download my invoice

mkcomputing — Tue, 10 Dec 2024 18:21:52 GMT

Good luck. It took a few days to unstick here.

Needless to say, it had nothing to do with caches or anything else at my end.