topic Re: EE app/account log in in EE app and website

EE app/account log in

Brucey99 — Mon, 09 Dec 2024 20:51:13 GMT

Haven’t logged into the app for a long time and I receive the same error message on both the app and browser.

Enter my details, enter a pin, confirm the pin and get the error message.
Tried new password, on browser and app.

New EE broadband today and can’t access the app, so very frustrating.

Linzi_H — Tue, 10 Dec 2024 10:00:52 GMT

Welcome to the community.

I know you'll be eager to get access to your online account again.

Have you tried doing this on a different device or web browser to see if this resolves things? What error message are you seeing?

Linzi

Brucey99 — Tue, 10 Dec 2024 10:38:37 GMT

I have tried both browser and app. Just got off the phone and has been escalated 🤞

Linzi_H — Tue, 10 Dec 2024 10:42:42 GMT

Thanks for letting us know @Brucey99

I hope this gets sorted for you soon!

Linzi