topic Re: Link broadband to app in EE app and website

Link broadband to app

Stumpyk — Tue, 19 Nov 2024 18:23:49 GMT

Trying to link new broadband to app. Followed instructions up until was asked to call 150. Did this and when through the normal questions and was told to expect an email with a link. That was 2 days ago still nothing. Anyone have a work around or do I have to go through it all again

Re: Link broadband to app

Leanne_T — Wed, 20 Nov 2024 11:57:44 GMT

Hi there @Stumpyk

Thanks for coming to the community.

Have you checked your spam/junk folders for the email?

If the email is not there, please get back in touch and the team will get this looked into for you.

Let me know how you get on 🙂

Leanne.

Re: Link broadband to app

Stumpyk — Mon, 25 Nov 2024 15:31:05 GMT

yeah tried all that . will have to call again, but looking at this community its a common problem that no-one has been able to solve yet

Re: Link broadband to app

Stumpyk — Thu, 05 Dec 2024 22:59:35 GMT

Well that was the end of EE community support !! I have since made 3 phones calls all telling me it will be sorted within the next few days. …., still waiting. What a disgrace!

Re: Link broadband to app

Lesley_W — Fri, 06 Dec 2024 15:14:03 GMT

Thanks for coming back with an update @Stumpyk

The next steps would be to raise a complaint. You can see how to do that here Make a Complaint | Contact Us | EE.

Lesley

Re: Link broadband to app

Stumpyk — Sat, 07 Dec 2024 08:59:00 GMT

Don’t that.
that will be closed after 14 days without a solution. Been here before

Re: Link broadband to app

Katie_B — Sat, 07 Dec 2024 09:00:32 GMT

Hi @Stumpyk.

Have you raised a complaint regarding this already that has now been closed?

Has someone from our complaints team been in touch?

Speak soon,

Katie

Re: Link broadband to app

Stumpyk — Sat, 07 Dec 2024 13:20:23 GMT

Yes raised a complaint. Had an email saying that if they don’t hear from me in 14 days they will close it. No-one has been in touch.

Re: Link broadband to app

Katie_B — Sun, 08 Dec 2024 08:01:49 GMT

Thanks for confirming @Stumpyk.

Did you raise a complaint by filling out the online form?

Katie

Re: Link broadband to app

Stumpyk — Sun, 08 Dec 2024 09:13:33 GMT

No. I got the agent I was speaking to raise it

Re: Link broadband to app

Katie_B — Sun, 08 Dec 2024 09:16:07 GMT

Hi @Stumpyk.

If you have not done so, please complete the online form I have linked above.

A member of our complaints team will be in touch with you soon.

Katie

Re: Link broadband to app

Stumpyk — Mon, 16 Dec 2024 00:01:24 GMT

The link you gave was useless.. just said about a high number of calls and tried to sell be something in the Black Friday deals !!

I raised a complaint 7 days ago. Was told someone would be in touch within 5 days …. Still nothing !! So I created another account with a different email so I can at least see my broadband bill and pay it instead of being charged another £8 for not paying. Hoping that I could merge the 2 accounts at some point. But looking at the questions about that seems that EE have trouble with that too. What a joke

Re: Link broadband to app

Linzi_H — Mon, 16 Dec 2024 10:59:38 GMT

Hi @Stumpyk

The link provided by @Katie_B should have taken you directly to our Complaints Webform. Once filled in the team should get back to you within 7 days. If you have already opened a complaint over the phone though, you can call us and request this to be escalated to a team leader.

Linzi