topic Re: EE app not working in EE app and website

EE app not working

Andy422 — Fri, 06 Dec 2024 17:38:13 GMT

Just updated EE app on my Android phone.

Now it doesn't work. Stuck in a loop, I enter my email address and pwd on the login screen, get a couple of spinning balls, and back to the login screen. I know the details I am entering are correct.

No error code or message. I have cleared the app cache and restarted. Same issue.

I see loads of posts on the same topic, seems to be widespread with no apparent solution.

Re: EE app not working

Northerner — Fri, 06 Dec 2024 19:55:49 GMT

Hi @Andy422

It works fine on my S24 Ultra Android phone.

Are you connected to the EE mobile network or WiFi.

Thanks

Re: EE app not working

Chris_S — Sat, 07 Dec 2024 08:11:27 GMT

Hi @Andy422 Thanks for getting in touch with us here at the Community.

That's some great advice there from @Northerner

I'd also recommended uninstalling, then reinstalling your My EE app.

Chris S

Re: EE app not working

Andy422 — Sat, 07 Dec 2024 17:51:25 GMT

Wifi

Re: EE app not working

Andy422 — Sat, 07 Dec 2024 17:52:56 GMT

As per my initial note, I just accepted an EE app update...so you advise remove that and re-install?

Re: EE app not working

Katie_B — Sun, 08 Dec 2024 08:06:46 GMT

Hi @Andy422.

Are you able to log in to the EE web OK?

I'd recommend removing the app and downloading it again.

Speak soon,

Katie