topic Fed up with website in EE app and website

Fed up with website

agoodall8745 — Fri, 06 Dec 2024 18:43:20 GMT

I went on to website, managed to add what I want, but as soon as I log in, it says it can't perform that action and deletes everything from the basket.

What gives?

How can a tech company be so bad at website design?

And before the ee crew say.. I don't need to refresh cache and cookies - it's a brand new phone I'm using. There isn't much history to store on the phone!

Re: Fed up with website

Schockwave — Fri, 06 Dec 2024 19:14:36 GMT

@agoodall8745 , how long have you been with EE? You would have to ring customer service, if you are a new customer, then you may have to wait to prove that you have a good track record of paying your contract every month.

Re: Fed up with website

agoodall8745 — Sun, 08 Dec 2024 15:10:31 GMT

This'll be my 4th year coming to an end very soon.

Just upgraded again. Wanted to add a second phone for my partner.

Used to be able to use the website. But the past 6 months has been terrible.

New device, so no cache or cookies issue to be had, and still no better.

Re: Fed up with website

Christopher_G — Mon, 09 Dec 2024 09:03:09 GMT

Hi @agoodall8745

Just out of interest, does the same thing happen when you try to do this on a different device or browser?

Chris

Re: Fed up with website

agoodall8745 — Mon, 09 Dec 2024 09:33:03 GMT

I've tried it on my old device, my new one, my home PC, my home laptop, my work tablrt and my old tablet.

Trying to buy/add anything to contract always entails having to ring the customer service team.

They must be really busy all the time as judging by other posts on here and social media it happens to many other people.

Re: Fed up with website

Christopher_G — Mon, 09 Dec 2024 09:45:12 GMT

OK, thanks @agoodall8745

Because it seems to happen regardless of what device/browser you're using, it makes me think it could be something related to your account.

I appreciate that this is something that you'd prefer to do online, but it seems you may need to speak with our Mobile Care team so they can look into it further for you.

Chris