topic Re: Cannot turn off mobile data on my kids phone after 10pm in EE app and website

Cannot turn off mobile data on my kids phone after 10pm

BD52 — Mon, 02 Sep 2024 21:15:31 GMT

To maximise my parental control, I normally turn off the data on my kids phone from the EE apps or website to ensure they are not on the phone all night after the WiFi has been paused. Why is it everyday that I cannot perform this action after 10pm. It then. One back around 1am, which means having to stay awake to remember to turn it off. Please help with this as it’s really annoying. I know others have asked similar questions in the past and I cannot see a conclusive answer to this question.

Re: Cannot turn off mobile data on my kids phone after 10pm

Rach_H — Tue, 03 Sep 2024 11:09:18 GMT

Hi @BD52,

Welcome to the Community!

We want to make controlling your WiFi as straightforward as possible for you, so I'd love to help you get this sorted. Are you turning off your router altogether, or using the WiFi controls when you do this?

Rach

Re: Cannot turn off mobile data on my kids phone after 10pm

BD52 — Tue, 03 Sep 2024 18:22:38 GMT

I am using wifi control via EE apps or on the website .

Re: Cannot turn off mobile data on my kids phone after 10pm

Peter_W — Wed, 04 Sep 2024 11:21:45 GMT

Thanks for confirming that @BD52

Is this happening every night, or is it intermittent?

Also is it just the WiFi controls in the app that aren't working, or are you unable to access this full stop?

Peter

Re: Cannot turn off mobile data on my kids phone after 10pm

Petch1978 — Sat, 30 Nov 2024 22:37:24 GMT

I also have this issue and it's been the same for a year or so, it's so frustrating.

I have to stay awake till 1pm to turn it off if I miss the 10pm cut off as unfortunately my 14 year like most others would be on until the early hours of the morning if I didn't.

Seems like a simple change that they don't want to make at EE.

The app seems to update every week for improvements yet I can see none.

Scott

Re: Cannot turn off mobile data on my kids phone after 10pm

Danielhamer — Wed, 04 Dec 2024 23:31:00 GMT

Same here, surely this is a quick fix with no logical reason for the issue in the first place. EE can you sort it please. It’s on the app and online.

Re: Cannot turn off mobile data on my kids phone after 10pm

Maxi-Budgie — Sat, 01 Mar 2025 23:18:01 GMT

Same for me, for at least a year - EVERY NIGHT - sort it out EE!

Re: Cannot turn off mobile data on my kids phone after 10pm

Chris_B — Sun, 02 Mar 2025 06:46:56 GMT

Why not just take the device away at night ? It’s what I did when my kids younger. Also it’s now possible for the parent/guardian to set up a device for a child with time restrictions on features preset on that device.

But it’s so much easier to say it’s the networks fault I suppose. Also the toggle to switch off data usage can take up to 24hours to switch on/off as it’s an account setting and it’s not designed for what you are using it for. It could catch one day by not doing what you want it to do for 24 hours, ( it does state this ) would that be EEs fault also ?

Re: Cannot turn off mobile data on my kids phone after 10pm

Maxi-Budgie — Sun, 02 Mar 2025 07:10:09 GMT

Hey. Thanks for the response. Re phone taking, I did when they were younger, but now they are 16 and 17, so it’s a balance of independence and necessity to stop them talking to their friends all night, on occasions, so they get up for college. Sometimes they need a little help.
The app prevents that by not allowing this action between 1000-1200pm. 10 is too early for them to have data switched off, given their age and therefore as a parent I also have to stay awake until midnight on the nights they need help to step back from their devices. The message in your screenshot doesn’t appear in this case because the initial deactivation doesn’t work. Instead the message says ‘there is a problem, text 150’ which doesn’t solve the problem. I will look into a schedule but couldnt see an easy way to do that. Thanks.

Re: Cannot turn off mobile data on my kids phone after 10pm

TMcB75 — Fri, 02 May 2025 23:20:22 GMT

Thanks for this. At least it's reassuring to know I'm not the only one, and that it's not something wrong at my end...

It's now May 2025 and the issue is still unresolved.

It's midnight, I've turned off the house WiFi no bother using the ee app, but it is not possible to do the same for the kids' individual data - I get the same message to call 150 which resolves nothing and is a complete waste of time.

Btw, the comment about "taking the phones off them" in a forum about how to turn off kids' data is one bizarre back-handed comment, lol!

Re: Cannot turn off mobile data on my kids phone after 10pm

NJA34 — Fri, 23 May 2025 07:22:06 GMT

I only took out EE as they assured me I can turn off the data whenever I want (I explained to EE it’s for when my son is at school) and EE told me it would turn off immediately. That’s clearly not true as there is a long delay. EE has hoodwinked me into taking out a SIM with them under false pretences. What else can I use to turn off data. iPhone settings is useless as he can use an extra ‘one minute’ PER APP every time I turn it off so that system is flawed. I need a plan C. Help!

Re: Cannot turn off mobile data on my kids phone after 10pm

NJA34 — Fri, 23 May 2025 07:28:12 GMT

I’m using both - EE router and also data controls via the SIM. EE router is irrelevant when he’s at school. I need to be able to turn off the EE data when he’s at school. This is what I told EE when I bought the EE SIM but it’s simply not true as it transpires it can take up to 24 hours to take effect. Pointless.

Re: Cannot turn off mobile data on my kids phone after 10pm

bristolian — Fri, 23 May 2025 10:07:21 GMT

All network changes can potentially take 24hours to complete, hence the disclaimer being in-place. The overwhelming majority are a lot quicker.