topic Re: viewing and switching between multiple mobile accounts - how do you do it? in EE app and website

viewing and switching between multiple mobile accounts - how do you do it?

davidmbg — Mon, 27 May 2024 14:31:17 GMT

You used to have an option to switch accounts, i can't see this and only seem to be able to see one mobile account - the first one i set-up.

I went through the manage numbers option and tried to add my other number, but it tells me it is already linked.

Am i missing something obvious?

Re: viewing and switching between multiple mobile accounts - how do you do it?

XRaySpeX — Mon, 27 May 2024 15:44:52 GMT

On the Home page where you see your 1st no. there is a drop-down to all the others.

Re: viewing and switching between multiple mobile accounts - how do you do it?

chrishobson — Wed, 04 Dec 2024 12:08:23 GMT

I have this exact same issue; it's my EE login, I have 2 accounts linked to it, the first account has a watch plan and a phone plan, the second account has my phone plan linked.

When trying to upgrade, I can see the first account (and the two devices, watch and phone), but can't get to my phone, or even find out how to switch to my account number with my phone plan on it.

I really want to upgrade while the black Friday sales are on, phone lines are so busy. It's just frustrating!

Re: viewing and switching between multiple mobile accounts - how do you do it?

Christopher_G — Wed, 04 Dec 2024 18:10:35 GMT

Hi @chrishobson

Welcome to the community.

Is there a dropdown option on the EE online desktop site? You should be able to switch between each number and look at the upgrade options.
Chris

Re: viewing and switching between multiple mobile accounts - how do you do it?

chrishobson — Thu, 05 Dec 2024 08:16:20 GMT

Hi, thank you for the reply.

The link to the desktop site you supplied, takes me to my account where I do indeed have a drop down, with all 3 devices in the list. However when I visit My shop the drop down at the top only lists two devices (the one I want to upgrade isn't there).

No matter what combination of pages I visit, I can't seem t upgrade the device (sim only) I want.

Re: viewing and switching between multiple mobile accounts - how do you do it?

Leanne_T — Thu, 05 Dec 2024 11:21:59 GMT

Hi @chrishobson

Thanks for coming back to us.

If this is not showing to select in your EE account, you would need to give us a call and the team can get this looked into for you and help you with the upgrade.

Let me know how you get on 🙂

Leanne.