topic Re: Unable to access all features on account page in EE app and website

Unable to access all features on account page

Dylis16 — Sat, 28 Sep 2024 08:43:58 GMT

Anyone know what’s happening with the EE page. Can’t access invoices, see usage etc.

This has been happening for months and as a business customer I need to access invoices.

Re: Unable to access all features on account page

Michael_D — Sat, 28 Sep 2024 11:51:53 GMT

Hi @Dylis16

Thanks for coming to the community.

I know how important it is to be able to view your invoices, particularly for a business account.

If you are able to login but then not see information, I'd recommend getting in touch with our business team, so they can have a look into this further for you.

Michael

Re: Unable to access all features on account page

osel — Sat, 30 Nov 2024 09:47:47 GMT

So how was this resolved? Having the same issue.

Re: Unable to access all features on account page

Dylis16 — Sat, 30 Nov 2024 10:33:24 GMT

It hasn’t been resolved.

Re: Unable to access all features on account page

osel — Sat, 30 Nov 2024 11:33:08 GMT

So the account page simply doesn't work? I'll try to call support Monday, but how come EE doesn't care about this not working for months?