topic Re: Price change on website and app in EE app and website

Price change on website and app

Uneek — Tue, 26 Nov 2024 22:43:58 GMT

Google Pixel Pro 9 Fold - 5 days ago the unlimited all rounder plan was £88, this is an increase of £28 can someone please explain?

Re: Price change on website and app

Rach_H — Wed, 27 Nov 2024 18:52:40 GMT

Hi @Uneek

Welcome to the Community!

We want to be sure you're getting the very best deal when you take out a new plan with us, so I'd love to get this checked?

Were you viewing this offer when you were logged into your account for a current phone, or was this just browsing on the website?

If the page showing the same price upfront?

Were both the plans in question either flex or regular plans, and are the contract lengths the same?

Rach

Re: Price change on website and app

Uneek — Wed, 27 Nov 2024 21:14:06 GMT

Hi Rachel,

It was when I logged in both online and the app.

The upfront cost was the same.

Contract length was 24 months regular plans.

It was a shock as the difference is so high.

Re: Price change on website and app

Lesley_W — Thu, 28 Nov 2024 09:50:28 GMT

Thanks for confirming that @Uneek

I understand how important value for money is. I can confirm the price you are seeing today is correct as that is the current price for that model. Our prices can change day to day, so I'd recommend keeping an eye out for any new offers that may appear in future.

Lesley