topic set up problem in EE app and website

set up problem

Alice104 — Tue, 26 Nov 2024 18:09:31 GMT

Hello, team! I have a problem; my name in the contract was registered incorrectly, as was the email address. I received the wifi via royal mail and there I realized that the name was wrong. I was registered with the name of Alece Malut and my name is Alice Marut I tried to call the phone numbers, but the robot always hung up. What should I do in this case, the contract is for home broadband and it starts on 27/11/2024

Re: set up problem

Matt_124 — Tue, 26 Nov 2024 18:12:09 GMT

What number were you calling to?

Re: set up problem

Alice104 — Tue, 26 Nov 2024 18:27:30 GMT

03301231105,08009566000,and first time I called back the number what called me with the offer +441913896336,on this number I took with a lady and not solv my problem.She told me I'd be called back in 24 hours but no one called me

Re: set up problem

Lesley_W — Wed, 27 Nov 2024 09:03:02 GMT

Hi @Alice104

Welcome to the community.

I'm sorry you are having trouble getting this sorted.

0330 123 1105 is the correct contact number for our broadband team, have you been able to get through to someone on this number?

Lesley

Re: set up problem

Alice104 — Thu, 28 Nov 2024 05:49:27 GMT

I tried to call the c s nr just the robot closed the call before i can to take with someone .I don't know what I need to do

Re: set up problem

Katie_B — Thu, 28 Nov 2024 08:30:27 GMT

Hi @Alice104.

I'm sorry to hear the call did not connect you to an agent.

When calling I'd recommend following these steps:

Option 2 > Option 2 > Option 1 > Option 1.

These options should connect you with an agent.

Katie