topic Gift data not working anyone else having this issue in EE app and website

Gift data not working anyone else having this issue

Anita-sowerby — Tue, 26 Nov 2024 13:10:09 GMT

Gift not not working, anyone else having this

Re: Gift data not working anyone else having this issue

Linzi_H — Tue, 26 Nov 2024 15:18:30 GMT

Hi @Anita-sowerby

Welcome to the community.

Have you been able to gift data before between these numbers successfully?

Are you having issues on the EE app or through your main online account?

What's happening exactly when you try?

Speak soon,

Linzi

Re: Gift data not working anyone else having this issue

Jeevezz11 — Tue, 03 Dec 2024 08:56:39 GMT

Same here, every time I log into my Account as I normally would it comes up with "error" in red and that the information cannot be displayed and we are working on it - however it's been 2 weeks. I always gift data to my partners phone as he is on a lower data tariff, can somebody help with this please??

Re: Gift data not working anyone else having this issue

Michael_D — Tue, 03 Dec 2024 12:21:43 GMT

Hi @Jeevezz11

Thanks for coming to the community.

If you haven't already, can you try to delete the app and install it again, and also clear the cookies and cache from your browser to see if that helps?

Does your partners phone have any data remaining when you try to gift, or is it completely used up?

Michael