topic Re: Why is ee alway updating there system it’s been going on for months in EE app and website

Why is ee alway updating there system it’s been going on for months

1212121 — Mon, 25 Nov 2024 21:38:12 GMT

Re: Why is ee alway updating there system it’s been going on for months

Chris_B — Mon, 25 Nov 2024 21:43:43 GMT

@1212121 if you can not access your online account and the EE app you need to call customer support and request an account reset. Accounts go offline when account maintenance is being done and this is from around 11pm till 6am.

Re: Why is ee alway updating there system it’s been going on for months

Leanne_T — Tue, 26 Nov 2024 10:07:25 GMT

Morning @1212121

Welcome to the community.

Can you access your EE account this morning?

If not, do you get an error message when you log in?

Speak soon 🙂

Leanne.