topic Re: Accounts and manage subscriptions in EE app and website

Accounts and manage subscriptions

Anton24 — Sun, 24 Nov 2024 15:31:27 GMT

I have been unable to access my account via the EE app nor am I able to manage my subscriptions via the app. I have telephoned to helpline on several occasions and waited up to 40 minutes . Unfortunately, the person I’ve spoken to has been unable to help, but they have Try to put me through to a technical helpline, but at that point the phone goes dead.Try to put me through to a technical helpline, but at that point the phone goes dead. Can anyone help with this problem please?

Re: Accounts and manage subscriptions

Anton24 — Sun, 24 Nov 2024 15:40:50 GMT

I have recently signed up to EE and NOW TV . I was told when buying the EE TV and now TV package that My TV profile from Sky would be transferred across to EE T.my TV profile from Sky would be transferred across to EE TV. This is not happened on the only transfer was the broadband. Subsequently, I’ve had to go back to EE to have the TNT sports HD added which I’m thinking I’m paying extra for. Also, the Disney+ is not working nor is access to Netflix which I had with SkyTV. i’ve tried to get onto my account via the EETV app but it won’t give access to my account and I have no idea what I’m paying for. Nor can I get onto manage my subscriptions. I’ve telephoned the helpline on several occasions and waited over 40 minutes and each case. Unfortunately, the staff have been unable to help, but I’ve said that they would put me through to a technical team, to deal with my enquiry at which points the phone went dead on two occasions., to deal with my enquiry at which points the phone went dead on two occasions. Can anyone help with how to make the EE app work so that icon understand my account but also select Disney+ and Netflix without paying twice?

Re: Accounts and manage subscriptions

Midnight_Voice — Sun, 24 Nov 2024 22:05:15 GMT

@Anton24

What hardware did you choose from EETV, and have been supplied with?

Re: Accounts and manage subscriptions

Katie_B — Mon, 25 Nov 2024 08:14:07 GMT

Hi @Anton24.

Thanks so much for coming here.

I am sorry to hear you are experiencing this.

Are you able to access your EE account on the web OK?

Katie

Re: Accounts and manage subscriptions

Anton24 — Tue, 26 Nov 2024 07:02:03 GMT

No I am Ava not

Re: Accounts and manage subscriptions

Mchristie2 — Tue, 26 Nov 2024 16:42:08 GMT

Having same issue and no one in Ee can help. Beyond useless.
15 calls to support and fobbed off with “it’s a known issue “ been going on for months judging by the threads found on here.

Re: Accounts and manage subscriptions

Debbie_G — Wed, 27 Nov 2024 15:56:02 GMT

Thanks for getting back in touch @Anton24.

What happens when you try to log in? Are you getting any error messages?

Debbie

Re: Accounts and manage subscriptions

Anton24 — Fri, 29 Nov 2024 07:19:04 GMT

I have been put through to technical people who say it will take 5 days to fix

something about different primary e mail addresses but 5 days!! I am not convinced and still no fix

Re: Accounts and manage subscriptions

Anton24 — Fri, 29 Nov 2024 07:23:07 GMT

Agreed , the system seems to be cobbled together apps that don’t speak to each other still can’t access my account and see what I am actually paying for Can’t get discovery plus or Netflix

Re: Accounts and manage subscriptions

Anton24 — Fri, 29 Nov 2024 07:25:40 GMT

Hi Debbie are you the customers service team or can you direct me to the customers service team please as I wish to make a complaint and hopefully be directed to technical support

Re: Accounts and manage subscriptions

Anton24 — Fri, 29 Nov 2024 07:37:57 GMT

I can log on but can’t manage or access tv or broadband areas and get error message saying” this service isn’t working right now”

it been kike this for weeks

tech people have not been able to help after long weights to speak to someone on the phone

Please help

Re: Accounts and manage subscriptions

Anton24 — Fri, 29 Nov 2024 07:39:32 GMT

I can log on but I can’t get any further re my managing or accessing my existing package

Re: Accounts and manage subscriptions

Christopher_G — Fri, 29 Nov 2024 12:42:14 GMT

Hi @Anton24

@Debbie_G and I work on the EE Community team, but we don't have account access here.

I recommend getting in touch with our Technical Support team, you can find the contact details here. If you'd like to open a complaint on your account, you'd just need to tell them and they'll open one.

Hopefully they can help get you access quickly.

Chris