topic Re: EE websites 'BLOCKED' - no solution on here as yet ? in EE app and website

EE websites 'BLOCKED' - no solution on here as yet ?

T-pot — Thu, 07 Nov 2024 12:40:30 GMT

Any links on the EE website all just respond with 'BLOCKED'.

I've cleared all caches, rebooted etc - and there is as yet no solution on the forum. Particularly annoying when the link I wanted was the 'help' link !

Re: EE websites 'BLOCKED' - no solution on here as yet ?

Michael_D — Thu, 07 Nov 2024 14:43:08 GMT

Hi @T-pot

Welcome to the community.

Are you seeing this error come up on any page that you try to view on the website?

Have you been able to try accessing the link on a different browser or device?

Michael

Re: EE websites 'BLOCKED' - no solution on here as yet ?

T-pot — Thu, 07 Nov 2024 20:23:32 GMT

Any links I've tried just come back 'BLOCKED'.

I've tried Safari, Chrome and Genr8 and my phone (Galaxy 24+)

Re: EE websites 'BLOCKED' - no solution on here as yet ?

Katie_B — Fri, 08 Nov 2024 09:39:32 GMT

Thanks for trying @T-pot.

Do you see this error on other web pages?

I have just tested the EE Help Pages and can't see the BLOCKED error.

Speak soon,

Katie

Re: EE websites 'BLOCKED' - no solution on here as yet ?

T-pot — Fri, 08 Nov 2024 16:19:14 GMT

HI - No, the issue only appears to be EE. Similar to others comments on here, just click a link and immediately it shows 'BLOCKED'. That said a few worked earlier today but just now failed again -:

https://ee.co.uk/help/broadband - from here as example, then clicked 'Broadband Deals'

Re: EE websites 'BLOCKED' - no solution on here as yet ?

Katie_B — Mon, 11 Nov 2024 15:34:46 GMT

Thanks so much for getting back to us @T-pot.

Are you still seeing the BLOCKED error message?

Katie

Re: EE websites 'BLOCKED' - no solution on here as yet ?

Neleh333 — Thu, 21 Nov 2024 16:42:18 GMT

Im getting the BLOCKED message too, very annoying Tried different browsers.

Re: EE websites 'BLOCKED' - no solution on here as yet ?

Katie_B — Thu, 21 Nov 2024 18:12:25 GMT

Hi @Neleh333,

Thanks for coming here.

Could I check if you are using a VPN?

Katie

Re: EE websites 'BLOCKED' - no solution on here as yet ?

T-pot — Fri, 22 Nov 2024 14:20:53 GMT

Seems to be working fine today ! (I'm not on VPN)

Will report if error returns

Re: EE websites 'BLOCKED' - no solution on here as yet ?

Leanne_T — Fri, 22 Nov 2024 14:42:20 GMT

Thanks for letting us know @T-pot

Leanne.

Re: EE websites 'BLOCKED' - no solution on here as yet ?

Fred0209 — Fri, 27 Dec 2024 23:23:28 GMT

I've been getting this and it seems to happen on pages for ee.co.uk/exp - anything without exp, eg just ee.co.uk seem to work Ok. If I switch to VPN it works Ok. I also saw someone resolved this on another thread for this by rebooting their router, which changed their IP address. So I'm wondering if certain sites within ee domain are blocking certain IP addresses for some reason???