EE prodcts not merged on the app - regretting it

Lf34 — Fri, 22 Nov 2024 10:09:11 GMT

I merged with EE from BT and ever since I cannot access my previous offers, or see any of my bills.

I've called and they keep telling me it'll merge over soon but it's been a few months now.

Anyone else resolved this?

Re: EE prodcts not merged on the app - regretting it

Profile closed — Fri, 22 Nov 2024 11:41:03 GMT

Yes. After I called re my BT TV plan renewal, they in effect transitioned our BB and TV to EE. A few days after, and keen not to have 2 bills where previously I had one, I rang to move our 2 SIMs to EE, expecting I had everything in 1 place on one app with 1 bill.

Oh no. The phones are on separate accounts I can't access, and I've got to wait at least 3 months of bills paid before I'm *allowed* to request they be merged.

Needless to say, none of this was explained. It's a disgrace.

It's cleat to me that:

1. The average BT multi product customer will have no idea of what the transition involves. It's not just a logo change.

2. EE phone acts independently of EE BB.

3. Your previous custom (decades in my case) means nothing.

4.There is no plan in place to effect BT's decision to move the consumer side to EE in such a way as to produce a seamless result for customers. They could have simply said "from xx/xx/xx" your services wifth us will end. Go find a new supplier".

I'm left paying slightly more than I did for TV, with Netflix with ads now. A wifi extender which won't re-pair after they remotely reset the router to fix WiFi Controls. Phones I can't access/manage till next year. £90 compo so far yet wishing I'd never rung in the first place. It might have happened anyway, but I'd have had a few more months stress free.

Good luck.

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EE prodcts not merged on the app - regretting it

Re: EE prodcts not merged on the app - regretting it