topic Re: EE website and app is unusable slow, total rubbish in EE app and website

EE website and app is unusable slow, total rubbish

Thccj — Sat, 16 Sep 2023 14:39:29 GMT

Hi there,

I wanted to express my dissatisfaction with the exceptionally poor performance of the EE website and app, which I have to endure every time I use them. I have never encountered a website or app that functions as poorly as EE's. The website loads painfully slowly and crashes completely when any ad blocker is active. I believe it is overly reliant on trackers and other unnecessary marketing scripts, preventing it from loading correctly if an ad blocker prevents tracking. When I turn off the ad blocker, the website takes ages to load, and half of the time it loads incorrectly. Not to mention the never-ending loading animations. The same issues apply to the app; half of the time, it displays an error message like 'something went wrong,' preventing me from checking my data, or, more frustratingly, sharing data - as if it were designed to fail at sharing. The only section that loads relatively quickly (by EE's slow website standards) is the Bills department.

I wanted to ask: what is going wrong? You are the broadband supplier, so why are your own utilities so painful to use in terms of speed? Please, don't try to blame other factors; it performs just as poorly on the 5G EE network as on my EE 1Gbps fiber network. Is there any explanation for this? Why do I always have to endure such frustration, almost like experiencing PTSD, every time I try to use your app?

Unhappy, long time user.

Re: EE website and app is unusable slow, total rubbish

James_B — Sun, 17 Sep 2023 08:33:29 GMT

Hi @Thccj,

Welcome to the EE Community. 🙂

Thanks for taking the time to leave this feedback about your experience with My EE.

The My EE team are making regular updates to the platform to improve reliability and loading times.

James

Re: EE website and app is unusable slow, total rubbish

Thccj — Sun, 17 Sep 2023 08:53:29 GMT

Hi James 🙂

O2 or Three could capitalize on your slow utilities and target an advertisement:

"(showing the EE website) Tired of waiting for websites to load? Upgrade to competitor Mobile Network for swift and seamless browsing (show any other website). Don't let slow internet hold you back!"

And I hope they do! For me is a goodbye as soon as contract runs out.

Re: EE website and app is unusable slow, total rubbish

SQUIRREL1702 — Tue, 10 Oct 2023 13:27:26 GMT

I'm having trouble with the ee app. It used to work but now keeps coming up with something went wrong try again. Also the new way of contacting customer support by phone is long winded and a wast of time. Go back to he way it was. It worked!

Re: EE website and app is unusable slow, total rubbish

James_B — Tue, 10 Oct 2023 14:02:21 GMT

Hi @SQUIRREL1702,

Welcome to the EE Community. 🙂

Have you checked your app store to see if you're using the latest version of the EE app?

James

Re: EE website and app is unusable slow, total rubbish

rae4869 — Wed, 11 Oct 2023 08:50:07 GMT

Obviously this is not true or not working. Because the website is one of the worst I’ve ever used.

Using the ee website reminds me of dial up in the 90s slow and crashes.

maybe stop giving the shareholders so much and start investing more staff into fixing the website.

Re: EE website and app is unusable slow, total rubbish

10yearsEEcustom — Wed, 11 Oct 2023 09:09:28 GMT

I have often thought about this myself! One would think a company as BIG as EE would have things like a website/app pretty much nailed on! However, more often than not when I try to use these services they are almost always under maintenance!
Along with this, I receive texts pretty much weekly to say they are working on the service in my area and this could affect me for ‘x’ amount of hours. Never once have they offered compensation for this!

Re: EE website and app is unusable slow, total rubbish

Alexander1771 — Mon, 23 Oct 2023 19:06:38 GMT

Absolute worst website and app I’ve ever used, been with ee 6 years and it’s starting to grind one now. I can never check my bill or look at things, waste of time. Been the same for 2 years.

I think I could make a basic app better than a million pound company

Re: EE website and app is unusable slow, total rubbish

Katie_B — Tue, 24 Oct 2023 06:30:08 GMT

Hi @Alexander1771.

Welcome back to the community.

Since your last post have you been able to get in touch with our tech team?

Katie

Re: EE website and app is unusable slow, total rubbish

MrBobbyB — Tue, 28 Nov 2023 15:28:34 GMT

The website is abysmal.

I am trying to download a list of sims bills that have been supplied to the business I work for.

Site locks up immediately.

The poor reliability of this website is beyond a joke.

How am I supposed to manage a portfolio of around 1000sims on this site? one at a time??

Re: EE website and app is unusable slow, total rubbish

Christopher_G — Tue, 28 Nov 2023 15:40:07 GMT

Hi @MrBobbyB

Have you spoken to our Business Support team? They may know of an easier way to do this.

Chris

Re: EE website and app is unusable slow, total rubbish

calum8991 — Thu, 14 Dec 2023 14:09:05 GMT

Well said. BT's website is another car crash, perhaps they are using the same broken underlying technology.

My dream is that all web sites and apps have a performance meter, and every time something breaks its agreed performance metrics, something like a full page load in over 50ms, the relevant product manager's bonus gets cut a little bit for every additional 1ms load time. But that would actually involve BT/EE implementing performance metrics on their websites, something they clearly have no clue about.

Re: EE website and app is unusable slow, total rubbish

Leanne_T — Thu, 14 Dec 2023 14:29:08 GMT

Hi @calum8991

I am sorry to hear you are experiencing problems with the EE and BT site.

Is there a certain area of the website you would are having a problem with? Is this your online EE account?

Leanne.

Re: EE website and app is unusable slow, total rubbish

saba55 — Sat, 24 Feb 2024 08:21:54 GMT

EE's website and app are a nightmare. They're slower than a snail on vacation and full of errors. It's like they enjoy torturing us. Hope they fix this soon or I'm out. #frustrated. Using Alight Motion, I'd create a quick video with text overlays and animations highlighting EE's website and app issues. Text would convey frustration, while animations could show snails crawling or clocks ticking slowly to emphasize slowness. It'd end with a "fix it or I'm gone" message.

Re: EE website and app is unusable slow, total rubbish

Leanne_T — Sat, 24 Feb 2024 09:11:25 GMT

Hi @saba55

Thanks for coming here.

I am sorry to hear this, which section of the EE app and EE account online show error messages?

Leanne.

Re: EE website and app is unusable slow, total rubbish

Happy42 — Sat, 24 Feb 2024 10:01:17 GMT

I am so frustrated with this it is driving me mad!

Re: EE website and app is unusable slow, total rubbish

Happy42 — Sat, 24 Feb 2024 10:02:50 GMT

Can not get billing information!!

Re: EE website and app is unusable slow, total rubbish

Leanne_T — Sat, 24 Feb 2024 11:17:57 GMT

Hi @Happy42

Do you get an error message when trying to view your billing information?

Leanne 🙂

Re: EE website and app is unusable slow, total rubbish

Happy42 — Sat, 24 Feb 2024 22:07:04 GMT

Yes

Re: EE website and app is unusable slow, total rubbish

Katie_B — Sun, 25 Feb 2024 07:47:20 GMT

What error are you seeing @Happy42?

Katie