topic Re: EE Verify Phone Number - not working, I never get the sms. in EE app and website

EE Verify Phone Number - not working, I never get the sms.

misterforums — Thu, 21 Nov 2024 13:15:27 GMT

Howdy, I am trying to update my account, I am being prompted to enter my username and password and then being forced to enter a phone number to use for 2FA which is fine except I never receive the passcode via sms.

Thanks,

Ron Hines

Re: EE Verify Phone Number - not working, I never get the sms.

Chris_B — Thu, 21 Nov 2024 13:56:16 GMT

@misterforums Have you enabled 2FA on your account?
on the EE app click the person icon top right then click login information and you see an option to enable 2FA

Re: EE Verify Phone Number - not working, I never get the sms.

misterforums — Thu, 21 Nov 2024 14:16:57 GMT

I cannot enable it. I never receive the verify sms. I moved to EE a few months back and since then, sometimes sms works and sometimes it doesn't.

Ironically texts from 150 come through fine saying there isn't a network issue but if I try and login I get prompted to verify my mobile number and enter a passcode that will be sent to that number. That sms never arrives. This is the same procedure when you try and enable 2FA or change your login email address / username.

Re: EE Verify Phone Number - not working, I never get the sms.

Leanne_T — Fri, 22 Nov 2024 08:52:52 GMT

Hi @misterforums

Thanks for coming to the community and letting us know you are not receiving the verification texts.

What device are you using?

Do you receive verification texts from other companies?

Leanne 🙂

Re: EE Verify Phone Number - not working, I never get the sms.

misterforums — Fri, 22 Nov 2024 09:07:23 GMT

Nevermind. It worked today. 🙂