topic Re: Payment bill or statement in EE app and website

Payment bill or statement

Ingrida2 — Wed, 20 Nov 2024 19:14:21 GMT

Hi how can I see my proof of address details on my app please? Or statement?I need it from the last 3 months .Thank you

Re: Payment bill or statement

Chris_B — Wed, 20 Nov 2024 19:17:50 GMT

@Ingrida2 if you’re a contract customer you can download the last 12 months of bills. Open the app and click home, then click view bill, it’s under see details, at the top you can select different dates and download at the bottom of that page

Re: Payment bill or statement

Ingrida2 — Wed, 20 Nov 2024 19:22:02 GMT

I couldn’t see the link view bills … I’m not sure if I’m contract
customer.

Re: Payment bill or statement

Lesley_W — Thu, 21 Nov 2024 09:11:00 GMT

Hi @Ingrida2

If you are a contract customer, you would pay a monthly bill rather than topping up. Are you able to see what plan you are on in the app as this may help narrow it down?

Lesley

Re: Payment bill or statement

XRaySpeX — Thu, 21 Nov 2024 10:04:36 GMT

Do you top-up your SIM? If so, you're on PAYG. There are no bills for PAYG & your addy is not stored.