topic Re: “Unfortunately we could not log you in” in EE app and website

“Unfortunately we could not log you in”

Shooresh — Sun, 17 Nov 2024 15:31:29 GMT

Hi,

None of the answers to other posts with this vague error message solve my issue.

I want to add a new SIM to my account for my daughter. When I visit the page for SIM only it asks me to log in (again) to buy the deals for existing customers, at which point the following error occurs after I log into again:

“Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do.”

1. I am an existing customer.

2. I can log into the website and the app and access my account data, it just seems you don’t want to sell me any further products lol

3. I have reset my password

4. I tried to get the package I wanted from an online representative but they could not see the package I wanted to sign on for.

Is the problem on my end or yours? What can we do so that I can log in and buy things?

Re: “Unfortunately we could not log you in”

XRaySpeX — Sun, 17 Nov 2024 15:39:01 GMT

Is the SIM you are trying to buy on contract or PAYG?

Re: “Unfortunately we could not log you in”

Shooresh — Wed, 20 Nov 2024 12:25:31 GMT

Thanks for the reply. The SIM is on monthly contract at half price for existing customers. I will try the number you gave. Thanks.

Re: “Unfortunately we could not log you in”

Shooresh — Wed, 20 Nov 2024 13:00:46 GMT

It’s a technical issue on the website. Speaking to the UK team, they managed to honour the offer 🫶🏼