topic Re: Content unlock in EE app and website

Content unlock

Azik_isay — Thu, 12 Oct 2023 17:46:25 GMT

***********

Mod edit: [please don't post personal information on the community].

Re: Content unlock

Katie_B — Fri, 13 Oct 2023 06:51:40 GMT

Hi @Azik_isay.

Are you looking to remove content lock?

If yes, please could you confirm if you are a pay monthly or pay as you go customer?

Katie

Re: Content unlock

Azik_isay — Fri, 13 Oct 2023 06:54:02 GMT

I'm pay as go customer

Re: Content unlock

Katie_B — Fri, 13 Oct 2023 06:55:44 GMT

Thanks for confirming @Azik_isay.

To remove this you will need to either give us a call on 150 or pop by your local EE Store with some photo ID.

Katie 🙂

Re: Content unlock

Azik_isay — Fri, 13 Oct 2023 07:00:16 GMT

Thank you!

Re: Content unlock

Cookie762 — Wed, 20 Dec 2023 15:11:12 GMT

Content unlock

Re: Content unlock

Leanne_T — Wed, 20 Dec 2023 16:16:27 GMT

Hi @Cookie762

How can we help with the content lock?

Leanne 🙂

Re: Content unlock

Billyblueeyes — Wed, 20 Dec 2023 23:05:41 GMT

Your wrong store won't help they say contact ee to do it am 61 still can't get content unlocked it's a joke mite be better off with someone else network

Re: Content unlock

Chris_B — Thu, 21 Dec 2023 07:09:53 GMT

@Billyblueeyes Perhaps you should read

In My EE

You can easily change the Content Lock settings yourself by logging into My EE* - if you haven't registered yet for My EE, get started today.

If you're the account holder you'll be able to turn Content Lock off. If you're not the account holder, please ask the account holder to change your settings.
Enabling Content Lock in My EE will activate the "Moderate" setting. To activate "Strict" Content Lock, please text the word Strict to 879.

*Please note that changing your settings through My EE is for pay monthly customers only. The following methods can be used by both pay as you go and pay monthly users.

By text

you can change your Content Lock settings to Strict or Moderate, by texting the word Strict or Moderate to 879
if you have a 4GEE WiFi device, you can send a text from your 4GEE WiFi number by using Connection Manager. Just type 192.168.1.1 into your browser (password/user name is admin) and use the SMS message sending feature

Change or remove Content Lock

From the EE blocking page, you can remove Content Lock using a credit card or by logging in to My EE.

Call our Content Lock service

call us on 1818 from the EE device on which you want to remove or re-apply Content Lock.

Please note: If you want to turn Content Lock off you will again need to complete a simple credit card age verification check.

In store

Just visit an EE store with any of the following approved photo ID - passport, full driver's licence (photo and paper), EU card or citizen card.

Call 150

If none of the above methods works call us on 150. Charges may apply. 4GEE WiFi and tablet customers can call us on 08454 123662 from any other device.

Further information:

if you try to access 18-rated content and Content Lock is not turned off, a blocking page will be displayed, you will need to complete a credit card age verification check using the online form to view the content
if you're a Corporate or Business user, you may not have the permissions required to change the settings and will need to contact your account manager
Content Lock does not work when accessing the internet using third party WiFi networks. That's because it only works on EE's mobile networks
If you try to change your Content Lock settings, we'll check your credit card details match the name and address on your EE bill. If you're an American Express or Diners card holder, we'll take £2 from your card and refund it straight away. "Content Lock removed" will show up on your credit card bill.

And you’ll find that HERE It’s the store staff who are wrong as they can help with this. Perhaps you should show them this.

And you’ll have to go through this with a different network provider it’s not EE just stopping you it’s a Ofcom ruling that affects all networks until you prove your over 18

Re: Content unlock

Billyblueeyes — Fri, 22 Dec 2023 02:16:30 GMT

EE shop just tells you to phone up ee there should been an opportunity to say if you want content lock on or off am 61 this is not right am thinking of changing SIM to other network as give you options on it

Re: Content unlock

XRaySpeX — Fri, 22 Dec 2023 04:17:37 GMT

@Billyblueeyes : Then, I'm afraid the EE Store you went to is shirking its duty.

Which store & maybe @Leanne_T can arrange for them to be reprimanded?

Re: Content unlock

Silverfoxy — Wed, 27 Dec 2023 00:05:59 GMT

Yes I am pay per month

Re: Content unlock

Leanne_T — Wed, 27 Dec 2023 08:00:08 GMT

Hi @Silverfoxy

Please see our 'How Do I Turn On Parental Controls on My Device?' help page for details on changing your content lock settings.

Leanne.

Re: Content unlock

Jad_ella23 — Tue, 02 Jan 2024 11:20:09 GMT

Pls remove content lock

Re: Content unlock

Jad_ella23 — Tue, 02 Jan 2024 11:20:46 GMT

Pay monthly

Re: Content unlock

James_B — Tue, 02 Jan 2024 13:12:18 GMT

Hi @Jad_ella23,

Welcome to the EE Community. 🙂

Please see My EE - Content unlock.

James

Re: Content unlock

Profile closed — Mon, 22 Jan 2024 16:27:59 GMT

I'm afraid it won't matter if you went to a different Network. They still require Photo ID to prove your age to get Content Lock removed instore or a Credit Card to prove age online.

Re: Content unlock

Velocity_1 — Tue, 27 Feb 2024 19:47:43 GMT

Pay monthly

Re: Content unlock

James_B — Wed, 28 Feb 2024 07:52:40 GMT

Welcome to the EE Community, @Velocity_1 🙂

Please see EE - Content unlock for everything you need to know about managing your content lock settings.

James

Re: Content unlock

Sonnyboarder — Fri, 24 May 2024 17:06:41 GMT

Monthly