https://community.ee.co.uk/t5/EE-app-and-website/quot-Message-us-quot-isn-t-showing-up-in-the-app/m-p/1474228#M59777 <P>Mine has it. Latest app v5.50.0 on iOS 18.1. What device is this on? Can you see any app update available?</P> Fri, 15 Nov 2024 16:38:54 GMT Profile closed 2024-11-15T16:38:54Z https://community.ee.co.uk/t5/EE-app-and-website/quot-Message-us-quot-isn-t-showing-up-in-the-app/m-p/1474187#M59774 <DIV class=""><DIV class=""><DIV class=""><DIV class=""><P>I want to chat for support, but other people say their app has a &lt;Message Us&gt; feature, and I can't see it on mine.</P><P>I don't know why. <span class="lia-unicode-emoji" title=":loudly_crying_face:">😭</span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_7044.PNG" style="width: 461px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/35329i9A17A2898D24765D/image-size/large?v=v2&amp;px=999" role="button" title="IMG_7044.PNG" alt="IMG_7044.PNG" /></span></P></DIV></DIV></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><DIV class="">&nbsp;</DIV><DIV class="">&nbsp;</DIV></DIV></DIV></DIV> Fri, 15 Nov 2024 14:21:27 GMT https://community.ee.co.uk/t5/EE-app-and-website/quot-Message-us-quot-isn-t-showing-up-in-the-app/m-p/1474187#M59774 lim410 2024-11-15T14:21:27Z https://community.ee.co.uk/t5/EE-app-and-website/quot-Message-us-quot-isn-t-showing-up-in-the-app/m-p/1474228#M59777 <P>Mine has it. Latest app v5.50.0 on iOS 18.1. What device is this on? Can you see any app update available?</P> Fri, 15 Nov 2024 16:38:54 GMT https://community.ee.co.uk/t5/EE-app-and-website/quot-Message-us-quot-isn-t-showing-up-in-the-app/m-p/1474228#M59777 Profile closed 2024-11-15T16:38:54Z https://community.ee.co.uk/t5/EE-app-and-website/quot-Message-us-quot-isn-t-showing-up-in-the-app/m-p/1474232#M59779 <P>Are you on PAYG?&nbsp;Only if you are on contract will Live Chat be found under the Help section of the MyEE app.</P> Fri, 15 Nov 2024 16:52:45 GMT https://community.ee.co.uk/t5/EE-app-and-website/quot-Message-us-quot-isn-t-showing-up-in-the-app/m-p/1474232#M59779 XRaySpeX 2024-11-15T16:52:45Z https://community.ee.co.uk/t5/EE-app-and-website/quot-Message-us-quot-isn-t-showing-up-in-the-app/m-p/1475432#M59906 <P>I think I'm under the company account. In this case&nbsp;Is it impossible to use Live chat and view the bill as well?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_7079.jpg" style="width: 393px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/35416i0FFA806E1212048E/image-dimensions/393x414?v=v2" width="393" height="414" role="button" title="IMG_7079.jpg" alt="IMG_7079.jpg" /></span></P><P>And if the company keeps paying the bill, is it okay not to worry even if this kind of message pops up?</P><P>&nbsp;</P> Tue, 19 Nov 2024 10:08:10 GMT https://community.ee.co.uk/t5/EE-app-and-website/quot-Message-us-quot-isn-t-showing-up-in-the-app/m-p/1475432#M59906 lim410 2024-11-19T10:08:10Z https://community.ee.co.uk/t5/EE-app-and-website/quot-Message-us-quot-isn-t-showing-up-in-the-app/m-p/1475454#M59909 <P>I think if you're on the company account (ie, the company is the EE customer) you'd need to show the company what you're seeing.</P> Tue, 19 Nov 2024 11:17:37 GMT https://community.ee.co.uk/t5/EE-app-and-website/quot-Message-us-quot-isn-t-showing-up-in-the-app/m-p/1475454#M59909 Profile closed 2024-11-19T11:17:37Z