topic Re: Upgrade options in EE app and website

Upgrade options

Redfox2 — Tue, 12 Nov 2024 12:08:54 GMT

I am having this same issue, ALL of the contract deals that are available for me to upgrade to show different prices once you click on them; Surely this is not allowed? I would like for this to be sorted WITHOUT trying to get me to call or text EE.

Price shown on sitePrice shown once you select the phone

Re: Upgrade options

Redfox2 — Tue, 12 Nov 2024 11:20:16 GMT

Why are the advertised prices not honored? On your website, when I log in and review the upgrade section, it shows me phones at reasonable prices, once I select a phone, the price increases by around £20. Why is this, why do you say one price but then show another? Surely this isn't allowed?

Price shown once you select the phonePrice shown on site

Re: Upgrade options

Redfox2 — Tue, 12 Nov 2024 13:12:40 GMT

Why has my reply been removed?

Re: Upgrade options

XRaySpeX — Tue, 12 Nov 2024 13:17:34 GMT

@Redfox2 : It hasn't! It's been moved to its own thread rather than being hidden in a long 2-year old thread. It's better that way.

Re: Upgrade options

Redfox2 — Tue, 12 Nov 2024 13:20:33 GMT

Thank you, would it not have made more sense to just reply to my comment answering my question though? And why have both the replies I made on 2 different subjects been merged into one? Again, surely it would be quicker and easier to just answer my question rather than doing all this?

Re: Upgrade options

XRaySpeX — Tue, 12 Nov 2024 13:28:46 GMT

I don't know the answer to your Qs. You'll need to take it up with CS.

Re: Upgrade options

Redfox2 — Tue, 12 Nov 2024 15:51:38 GMT

If there was a way to select an option for an unhelpful response, I would select it for this thread...

Re: Upgrade options

XRaySpeX — Tue, 12 Nov 2024 16:00:35 GMT

No, this Community is all about help. Where has been an unhelpful response?

Re: Upgrade options

Redfox2 — Tue, 12 Nov 2024 16:05:45 GMT

This is my 3rd time posting this today as EE is for some reason moving my replies to other "related" conversations.

I am currently eligible to upgrade my mobile contract, in the upgrade area of this terrible website, there are lots of different contracts available and they all have a price shown....However, once you select a phone, the price increases by around £20 each time.

Firstly, is this even legal?

Secondly, why is EE moving my replies to other community forum topics that are related to this?

Thirdly, how does one access these lower prices?

I have attached 2 screenshots onto this thread that shows the differing prices. I cannot make it clear enough how frustrating this is. I do not want to call EE, if I was able to do that, I wouldn't have went on the forum in the first place. I have had to use a friends device to download the EE app just to attempt to use the live chat, however you need to get past 3 rounds of the AI trying to convince you that you don't need to speak to someone and then offering solutions unrelated to my question/ complaint.

Price shown on sitePrice shown once you select the phone

At this point, I cant wait to end my contract with EE as their online functions and customer service is nothing short of a nightmare to use.

But I still want my questions answered. Hopefully by someone who works for EE and not some random customer who wants to earn a community badge whilst admitting they do not know the answer to my question.

Re: Upgrade options

Matt_124 — Tue, 12 Nov 2024 17:00:38 GMT

What kind of plan are you currently on?

Re: Upgrade options

Peter_W — Tue, 12 Nov 2024 17:14:13 GMT

Good evening @Redfox2, thanks for taking the time to flag this.

I've had a look here, and the prices you're seeing advertised here are definitely available.

When you're logging in, is it displaying our FlexPay plans where the handset cost and airtime are split, or are they our standard 24 month contracts?

If it's showing higher prices at the point you log in, then it sounds like it may just be giving you the 24 month options, whilst FlexPay allows you to take a contract over up to 36 months, bringing down the monthly cost.

Peter