topic Re: My EE app faulty in EE app and website

My EE app faulty

SalemDavies02 — Sat, 09 Nov 2024 04:17:08 GMT

My EE app will not pair with my hub. I tried to pair it and it stayed on the pairing screen for like 2 hours and wouldn’t progress past that point during which I couldn’t use my phone otherwise it’d reset. I need to access parental controls. Is there any way to fix this

Re: My EE app faulty

Chris_B — Sat, 09 Nov 2024 06:52:26 GMT

@SalemDavies02 Did you migrate over from BT ?

Re: My EE app faulty

SalemDavies02 — Sat, 09 Nov 2024 16:10:57 GMT

No this is my first time actually taking out an internet package.

Re: My EE app faulty

Peter_W — Sun, 10 Nov 2024 10:55:54 GMT

Hey there @SalemDavies02!
Welcome to the EE Community 😊

Just to be sure here, which app is it you're trying to pair your Hub with?

Is it the standard EE App where you can view your account details, or the app specifically named 'EE Home'?

The latter was designed for our older routers and won't work with new Hubs, so it has to be the main EE App that you pair it with.

Peter

Re: My EE app faulty

SalemDavies02 — Sun, 10 Nov 2024 23:35:53 GMT

The app is just called “EE”

Re: My EE app faulty

Linzi_H — Mon, 11 Nov 2024 08:39:36 GMT

Hi @SalemDavies02

Thanks for letting us know.

Have you tried deleting the EE app, reinstalling this, and then trying again?

Linzi

Re: My EE app faulty

SalemDavies02 — Mon, 11 Nov 2024 20:17:03 GMT

Surprisingly this did work thank you

Re: My EE app faulty

Linzi_H — Tue, 12 Nov 2024 08:19:13 GMT

Great news @SalemDavies02

Thanks for letting us know.

Linzi 😊