topic Re: My EE Upgrade in EE app and website

My EE Upgrade

wicky0570 — Sat, 09 Nov 2024 21:02:04 GMT

I am trying to look at my upgrade options but nothing displays.

I get the box that says it's time to upgrade, but when you click this I get the following screen;

Chris_S — Sun, 10 Nov 2024 09:34:05 GMT

Hi @wicky0570 It's great news that you're looking to upgrade.

Could I just double check, are you in your upgrade period at the moment?

Chris S

Northerner — Sun, 10 Nov 2024 09:49:27 GMT

Text UP to 150. What does it say?

Thanks

wicky0570 — Sun, 10 Nov 2024 11:05:58 GMT

Hi, yes my full 24 months ends 11th November 2024, but my understanding is you can upgrade a few months early?

wicky0570 — Sun, 10 Nov 2024 11:07:38 GMT

Hi,

When I text UP, I get:

"Sorry we cannot process your request, please try again a little later."

I have been trying now for three days.

Katie_B — Sun, 10 Nov 2024 15:11:17 GMT

If no information is provided when you text UP to 150 I would recommend getting in touch.

Our customer care team will be able to provide you with your options.

Katie