topic Re: if i have lost my phone how can i contact ee via email or live chat? in EE app and website

if i have lost my phone how can i contact ee via email or live chat?

PaulR6 — Fri, 08 Nov 2024 16:59:53 GMT

i dont have my phone, i left it in an airport and expect it to be recovered but i need to use my service as quickly as possible. i have a backup Iphone hardware , but want to order a replacement sim. I dont have access to a phone at the minute so can only do things via IPAD. How can i use web contact services to order a replacement sim?

Re: if i have lost my phone how can i contact ee via email or live chat?

XRaySpeX — Fri, 08 Nov 2024 17:10:34 GMT

You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no. to your UK addy.

Re: if i have lost my phone how can i contact ee via email or live chat?

PaulR6 — Fri, 08 Nov 2024 19:41:35 GMT

Thanks, I will go down that route
Sent from my iPad

Re: if i have lost my phone how can i contact ee via email or live chat?

Peter_W — Sat, 09 Nov 2024 08:18:42 GMT

Good morning @PaulR6, welcome to the EE Community!

Just as a quick heads up too, if you've not had a chance to order a replacement SIM yet it's also possible to get an immediate replacement through on of our retail stores.

You'll just need a valid Passport or UK driving license, and they can get things sorted right out.

Peter