topic Re: I have an old account and EE app says it is now closed. But now i am back! in EE app and website

I have an old account and EE app says it is now closed. But now i am back!

DJLJinnit — Fri, 08 Nov 2024 10:47:07 GMT

I have an old EE account and EE app says it is now closed. But now i am back!

But my email is the same.

So, how do i login to the EE app with my new account but using the same email?

Help!

Re: I have an old account and EE app says it is now closed. But now i am back!

XRaySpeX — Fri, 08 Nov 2024 11:13:17 GMT

You can't have 2 a/c's with the same login email addy. You may need to call CS to delete your old MyEE a/c & then you can set up your new MyEE a/c afresh, using the same email addy if desired.

Re: I have an old account and EE app says it is now closed. But now i am back!

Ceilidhbob1 — Sat, 09 Nov 2024 08:57:53 GMT

I have the same problem having been moved to EE broadband and mobiles when I renewed my BT broadband. My service started on the 30th October 24. Contacted tech support to sort the account closed problem, promised it would be done within 5 days, it is still not working as of today, 9th November. Wish that I had insisted that I stay with BT as this is only one of many problems that I have encountered! So far I have spent about 15hrs on the phone to CS. Not impressed!!