topic Re: yet again i find ee website and app both not working. in EE app and website

yet again i find ee website and app both not working.

ramappo — Thu, 07 Nov 2024 18:49:35 GMT

Re: yet again i find ee website and app both not working.

Leanne_T — Fri, 08 Nov 2024 08:48:15 GMT

Morning @ramappo

Thanks for coming to the community.

Can you access your EE app and account online this morning?

If this is still the same, are you getting an error message when you log into your account?

Speak soon.

Leanne.

Re: yet again i find ee website and app both not working.

Beee75 — Sat, 09 Nov 2024 17:40:13 GMT

EE Website not working again to use and manage my mobile account, extremely poor this happens too often,

Re: yet again i find ee website and app both not working.

Peter_W — Sun, 10 Nov 2024 11:28:57 GMT

Hey there @Beee75, thanks for taking the time to flag this.

What's happening when you try logging into your account?

Are you getting the same errors when you try the EE App as well or is it just the browser version that seems to be affected here?

Peter

Re: yet again i find ee website and app both not working.

Beee75 — Sun, 10 Nov 2024 11:51:35 GMT

Hello

I have tried to access the gift data on your website for the last 3 days and it says it’s not working and still being fixed.

I am trying to gift data to my other phone number on my account but still unable to due to it not working

Sent from myMail for iOS

Re: yet again i find ee website and app both not working.

Peter_W — Sun, 10 Nov 2024 11:58:06 GMT

Thanks @Beee75.

Is it through the dedicated EE App, or our website via a browser that you're trying to do this?

Peter