topic Re: Mobile account not linked in EE app and website

Mobile account not linked

V8Hilux — Tue, 20 Feb 2024 23:49:38 GMT

Tried to open the app this evening, only to be greeted with no account details and being asked to link a device for some reason?! Try to link mobile, more often than not it says unable to send passcode, then on the rare occasion it does send one it is unable to verify the passcode. The I get told I've made too many passcode requests.

So I am now unable to view any of my mobile/contract details at all as the website says to log into the app but the app won't show me anything because for some unexplained reason my mobile account is no longer linked?

Re: Mobile account not linked

Leanne_T — Wed, 21 Feb 2024 10:15:11 GMT

Hi @V8Hilux

Thanks for coming back to the community.

How long has this been happening?

When was the last time you accessed the app?

Leanne 🙂

Re: Mobile account not linked

Pottsmeister1 — Fri, 03 May 2024 16:02:56 GMT

I have had same issue for a week. Just says unable to link. Called 150 and they agreed app rubbish !! What can I do to see my mobile usage etc AND my other five linked accounts !!

Re: Mobile account not linked

Christopher_G — Sat, 04 May 2024 07:12:03 GMT

Hi @Pottsmeister1

Are you able to link the accounts through the EE Online desktop site?

Chris

Re: Mobile account not linked

Kaylum — Wed, 06 Nov 2024 17:08:20 GMT

This has happened and is happening to me right now

Re: Mobile account not linked

Leanne_T — Thu, 07 Nov 2024 08:33:39 GMT

Hi @Kaylum

Thanks for coming to the community.

Have you recently joined EE?

Can you try logging into your EE account online, does this work for you?

Leanne 🙂

Re: Mobile account not linked

Pottsmeister1 — Thu, 07 Nov 2024 08:50:07 GMT

Afraid not. Any idea when the very poor websites and apps will be sorted. They used to be good. But useless since merger with BT !

Re: Mobile account not linked

Pottsmeister1 — Thu, 07 Nov 2024 08:51:09 GMT

Any idea when the very poor websites and apps will be sorted. They used to be good. But useless since merger with BT

Re: Mobile account not linked

Kaylum — Thu, 07 Nov 2024 09:00:35 GMT

I have joined 2 days ago they said they are going to merge my accounts
should take about 5 days it’s just my iMessage will not work as it states
“activation fail”

Re: Mobile account not linked

Leanne_T — Thu, 07 Nov 2024 10:16:47 GMT

Hi @Pottsmeister1

Thanks for coming back to us.

Can you access your EE account online?

What happens when you try and log into the app?

Leanne.

Re: Mobile account not linked

Kaylum — Thu, 07 Nov 2024 10:24:13 GMT

It just keeps saying account already linked to another

Re: Mobile account not linked

Kaylum — Thu, 07 Nov 2024 10:24:40 GMT

A guy said he’s going to merge them for me then maybe my iMessage will work and FaceTime

Re: Mobile account not linked

Leanne_T — Thu, 07 Nov 2024 11:04:17 GMT

Hi @Kaylum

Thanks for coming back to me and for letting me know this is being looked into for you.

You can find details on activating iMessage in the If you can’t turn on or sign in to iMessage or FaceTime on your iPhone – Apple Support (UK) page.

Leanne.