topic Re: We can’t download our invoices in EE app and website

We can’t download our invoices

fredcoupe1 — Fri, 27 Sep 2024 15:00:53 GMT

Re: We can’t download our invoices

Katie_B — Fri, 27 Sep 2024 16:52:12 GMT

Hi @fredcoupe1.

Thanks for coming here.

What happens when you try to download your invoice?

Do you see an error message?

Katie

Re: We can’t download our invoices

kathrynA — Fri, 27 Sep 2024 18:13:11 GMT

i cant see mine either. click on 'Bills & Payments' in MyEE and it shows nothing. been a business customer for years and suddenly nothing listed.

Re: We can’t download our invoices

Christopher_G — Sat, 28 Sep 2024 08:27:39 GMT

Hi @kathrynA

Welcome to the community.

I'm sorry to hear that. I recommend speaking with our business support team so they can help you with this.

Chris

Re: We can’t download our invoices

Jam81 — Thu, 07 Nov 2024 05:19:09 GMT

This is an ongoing problem. Is there any update? I have not been able to access our business bills and payments or subscriptions for weeks. Nothing comes up at all - it just won't load. No matter the device or browser.

I am overseas (Australia) supporting a UK business, so cannot download the app or easily contact customer service.

Re: We can’t download our invoices

Rach_H — Thu, 07 Nov 2024 09:04:42 GMT

Hi @Jam81,

Welcome to the Community!

The best people to speak to for an update would be our Business team, and you can call us over Skype from abroad, if this is easier for you.

Rach