topic Re: Issue logging into EE store/games in EE app and website

Issue logging into EE store/games

DavidB92 — Sun, 15 Sep 2024 21:22:23 GMT

When I try to log in to the EE store in order to make a purchase, after I've entered my password and clicked sign in, the password field auto populates with dozens of characters and my log in attempt fails.

I've tried this on my Samsung 24 Ultra and Google Chromebook and the same thing happens on both.

Re: Issue logging into EE store/games

Alex_H — Mon, 16 Sep 2024 12:54:26 GMT

Hi @DavidB92,

What you describe when logging into https://store.ee.co.uk/ is normal, it will fill the password section once you click the sign in button, but it does not actually change the password characters you have entered.

Have you tried updating your password and clearing the cookies and cache from your browser afterwards and see if you can login ok then?

Alex

Re: Issue logging into EE store/games

DeafViking — Mon, 28 Oct 2024 20:35:14 GMT

Same issues here on Samsung s24 plus

I also tried this on my iPhone too same issues

Re: Issue logging into EE store/games

DeafViking — Mon, 28 Oct 2024 20:36:05 GMT

Spent all day trying 3 difference devices turns out EE Gaming store issues the issue not my devices 😞

Re: Issue logging into EE store/games

Alex_H — Tue, 29 Oct 2024 10:53:22 GMT

Hi @DeafViking,

As mentioned once you click the sign in button it is normal when logging in to the EE store for the password box to max out its characters but its not actually changing what you have entered into the password box, so that wont be the cause of not being able to login.

I would try resetting your password for the EE store using the link here Gaming, Smartphones, Laptops, TVs, & Smart Home | EE Store to see if you can get logged in with a new password.

Alex